Custom Professional Services

Assurance Health Checks

Assurance experts will review your Assurance^CM or Assurance^NM accounts and determine if you’re optimally using its features. Included with this assessment is a detailed report of our analysis.

Tabletop Exercise Presentations

Our team creates presentations based on topics (i.e. security breach or civil unrest) for which your organization would like to test and prepare. This service provides you with content scenarios, interjections and actionable steps to conduct your own exercises.

Assurance^NM Scenario Services

Within Assurance^NM's tool, our Professional Services Team will take on building out scenarios specific to your organization’s needs and requirements.

Assurance^NM On-Site Testing

Following your Assurance^NM Health Check, Assurance will review your program’s goals and objectives, followed by two tests, a post mortem and discussion around recommended next steps for ongoing success.

On-Demand Hours

Additional support hours from our Professional Services team are available and can be used for screen, template or role configurations, report building, virtual education (minimum of 8 hours), or Train the Trainer program participation (minimum of 10 hours).

Customer Success

We understand the importance of placing your trust in a team that knows everything about their products to provide you the best outcome with the services you purchase. We certify all our team members using an intensive exam and practical evaluation of using our Software to perform an implementation. Additionally, we go beyond internal certifications to achieve our ABCPs, CBCPs, CBCVs and from a technology perspective get certified on the products that we implement.

Scott Williams, Director of Professional Services, Sungard Availability Services