The responses to this report provide a powerful account of the impacts from COVID-19. The report is based on nearly 800 respondents, with representation from every continent, as well as in-depth interviews from senior professionals.
Key insights include:
Although 40% of organizations had a pandemic plan, it did not guarantee success in the response.
Many organizations had built plans around previous pandemics or, in some cases, epidemics. Although two-thirds of organizations who had a pandemic plan reported a success, other organizations adopted an impact-based planning strategy instead and interviews demonstrated good success with these plans.
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