Career Opportunities
Do you want to make a difference in one of the world's leading business continuity software companies? Apply now to join the Assurance team.
Current openings
Advisory Service Business Continuity, Consultant
Location: Audubon, PA
Job Summary:
The Advisory Services Business Continuity Consultant provides a high level of expertise and knowledge of Business Continuity industry best practices based upon practical experience. This experience must span the full life cycle of Organizational Assessments to Plan Exercises of continuity programs and plans. Working in conjunction with the appropriate sales team use their expertise and knowledge of the prospect or customer to deliver Advisory focused sales. This role will focus on determining the suite of services that could be sold either directly or through value added partnership firms.
Responsibilities/Key Tasks:
Client Retention
- Supports customer retention by partnering with the CSM team during Quarterly Business Reviews (QBRs), customer calls etc. by providing Advisory Services expertise.
- Provides subject matter expertise and program recommendations based on regulatory and industry best practices.
- Become fluent in all software and Advisory Services offerings to determine the best fit for the customer.
- Participates in internal customer retention meetings and strategy sessions.
Sales
- Engages with Sales through demonstrations, prospect scoping calls, and program reviews to support the sales objectives
- Develops practical solutions that meet the customer’s or prospect’s goals and business objectives
- Participates in strategic and tactical account planning to determine Advisory Services opportunities
- Develops pricing for services to produce appropriate margins
- Mines and develops Advisory Services leads from the existing book of business, cold calling and other lead sources
- Collaborates with sales and project team members to identifying and close additional revenue opportunities
Service Delivery
- Design and implements Business Impact Analysis, Technical Impact Analysis, Risk Assessment, Business Continuity Plan development and Exercise process for ASI Customer
- Ensures that program development and enhancements for clients further their resiliency goals and meet their industry requirements
- Provides accurate and timely project status updates to customers throughout the project
- Delivers quality consulting services on time, on budget, with a focus on attaining high customer satisfaction
- Collects data, performs analysis and creates C-level reporting for customer programs
Internal Strategy
- Contributes to the development and refinement of service methodologies.
- Participates in the development of service offerings relative to the Advisory Practice goals, vision and mission.
- Participates as a thought leader in the analysis, design and implementation phases of our project methodology.
- Assists in the vision to grow the Advisory Practice.
- Provides insight on the product roadmap to ensure it meets future needs.
- As a business continuity expert, partner with the Product Management teams to provide content and assist in strategic vision of the software products.
- Manages workload efficiency to meet monthly revenue generation and billable utilization; ensure accurate recording of project hours.
Requirements/Qualifications:
- 10+ years business continuity/disaster recovery industry and project management experience.
- Master’s degree preferred or bachelor’s degree with requisite experience.
- MBCP/CBCP /CBCI Certification or greater.
- Working knowledge of ISO 22301 and ISO 27001.
- Ability to develop program governance structures and long-term business continuity program goals for clients.
- Experience conducting risk assessments and/or business impact analyses, evaluating business processes and IT functions; ability to work effectively with both BC teams and IT/DR teams.
- Proficiency in Microsoft Office products with ability to develop and deliver “C-Suite” level presentations.
- Ability to work independently, within strict deadline and manage multiple projects with competing priorities.
- Detail oriented, self-motivated, highly organized, with the ability to adapt to rapid changes.
- Excellent written and oral communication skills.
- Working knowledge of Assurance Software Products is a plus.
- Desired office location in Wayne however Virtual consideration may be an option.
- Internal and/or external auditing experience of programs a plus but not required.
- Travel required up to 50%.
We offer very competitive benefits to include a wide range of Medical and Dental Plans substantially paid by the company, company paid Life, STD and LTD, very work life balance centric PTO Plan and a 4% company match 401K Plan.
Apply Now: Email your resume to HR@assurancesoftware.com
Advisory Service Business Continuity, Consultant
Location: Audubon, PA
Job Summary:
The Advisory Services Business Continuity Consultant provides a high level of expertise and knowledge of Business Continuity industry best practices based upon practical experience. This experience must span the full life cycle of Organizational Assessments to Plan Exercises of continuity programs and plans. Working in conjunction with the appropriate sales team use their expertise and knowledge of the prospect or customer to deliver Advisory focused sales. This role will focus on determining the suite of services that could be sold either directly or through value added partnership firms.
Responsibilities/Key Tasks:
Client Retention
- Supports customer retention by partnering with the CSM team during Quarterly Business Reviews (QBRs), customer calls etc. by providing Advisory Services expertise.
- Provides subject matter expertise and program recommendations based on regulatory and industry best practices.
- Become fluent in all software and Advisory Services offerings to determine the best fit for the customer.
- Participates in internal customer retention meetings and strategy sessions.
Sales
- Engages with Sales through demonstrations, prospect scoping calls, and program reviews to support the sales objectives
- Develops practical solutions that meet the customer’s or prospect’s goals and business objectives
- Participates in strategic and tactical account planning to determine Advisory Services opportunities
- Develops pricing for services to produce appropriate margins
- Mines and develops Advisory Services leads from the existing book of business, cold calling and other lead sources
- Collaborates with sales and project team members to identifying and close additional revenue opportunities
Service Delivery
- Design and implements Business Impact Analysis, Technical Impact Analysis, Risk Assessment, Business Continuity Plan development and Exercise process for ASI Customer
- Ensures that program development and enhancements for clients further their resiliency goals and meet their industry requirements
- Provides accurate and timely project status updates to customers throughout the project
- Delivers quality consulting services on time, on budget, with a focus on attaining high customer satisfaction
- Collects data, performs analysis and creates C-level reporting for customer programs
Internal Strategy
- Contributes to the development and refinement of service methodologies.
- Participates in the development of service offerings relative to the Advisory Practice goals, vision and mission.
- Participates as a thought leader in the analysis, design and implementation phases of our project methodology.
- Assists in the vision to grow the Advisory Practice.
- Provides insight on the product roadmap to ensure it meets future needs.
- As a business continuity expert, partner with the Product Management teams to provide content and assist in strategic vision of the software products.
- Manages workload efficiency to meet monthly revenue generation and billable utilization; ensure accurate recording of project hours.
Requirements/Qualifications:
- 10+ years business continuity/disaster recovery industry and project management experience.
- Master’s degree preferred or bachelor’s degree with requisite experience.
- MBCP/CBCP /CBCI Certification or greater.
- Working knowledge of ISO 22301 and ISO 27001.
- Ability to develop program governance structures and long-term business continuity program goals for clients.
- Experience conducting risk assessments and/or business impact analyses, evaluating business processes and IT functions; ability to work effectively with both BC teams and IT/DR teams.
- Proficiency in Microsoft Office products with ability to develop and deliver “C-Suite” level presentations.
- Ability to work independently, within strict deadline and manage multiple projects with competing priorities.
- Detail oriented, self-motivated, highly organized, with the ability to adapt to rapid changes.
- Excellent written and oral communication skills.
- Working knowledge of Assurance Software Products is a plus.
- Desired office location in Wayne however Virtual consideration may be an option.
- Internal and/or external auditing experience of programs a plus but not required.
- Travel required up to 50%.
We offer very competitive benefits to include a wide range of Medical and Dental Plans substantially paid by the company, company paid Life, STD and LTD, very work life balance centric PTO Plan and a 4% company match 401K Plan.
Apply Now: Email your resume to HR@assurancesoftware.com
Systems / DevOps Engineer
Location: Audubon, PA
Job Summary:
As a Systems / DevOps Engineer, you are responsible for server management, systems administration and overall security of the production SaaS environment, while assisting with deployment automation, scaling, and other DevOps tasks.
Responsibilities/Key Tasks:
- Management and maintenance of production SaaS Infrastructure. Build and test automation tools for infrastructure provisioning.
- Preserve the integrity, confidentiality and security of all customer data.
- Troubleshoot server operational issues, installation issues, and technical issues as reported by both internal and external customers. Perform root cause analysis for production errors.
- Deploy security patches, product updates and hot fixes in the production SaaS environment.
- Provide timely and quality response to all customer issues; resolving issues within documented Service Level Agreements (SLA).
- Perform ongoing performance tuning, infrastructure upgrades, and resource optimization as required.
- Manage assigned projects to meet business objectives and ensure projects are completed on time and within budget.
Requirements/Qualifications:
- Bachelor’s degree or equivalent work experience.
- Minimum 4 years of experience in IT operations, DevOps or related field.
- Experience with the Microsoft Windows infrastructure, Microsoft SQL Server, CI/CD tools, scripting such as PowerShell, JavaScript, Python, Perl, YAML.
- Experience with Active Directory, DNS, GPO, DHCP and other directory service technologies.
- Knowledge of technologies and protocols including TCP/IP, DNS, SMTP, HTTP, HTTPS, SFTP, SNMP, IIS, .Net and HTML.
- Experience with Single Sign-On (SSO) technologies required; SAML 2.0 and Ping preferred.
- Experience in build and release processes and procedures and source code management.
- Excellent interpersonal skills and communication with all levels of management.
- Experience with Microsoft Azure and Azure DevOps is a plus.
- Familiarity with Agile methodology and release management best practices.
We offer very competitive benefits to include a wide range of Medical and Dental Plans substantially paid by the company, company paid Life, STD and LTD, very work life balance centric PTO Plan and a 4% company match 401K Plan.
Apply Now: Email your resume to HR@assurancesoftware.com
Sr. Customer Success Manager
Location: Audubon, PA
At Assurance, we provide business continuity software and services which enable our customers to plan and respond to a range of potential business disruptions. We are the global leader in our industry and our award-winning business continuity solutions are trusted by more organizations worldwide than any other. We are expanding and looking for a Senior Customer Success Manager to join us.
Position Description:
The Senior Customer Success Manager will be responsible for driving the customer’s adoption of the Assurance software and services and the satisfaction throughout the customer’s lifecycle. You will own a portfolio of customers and lead all post-sales engagement with those accounts, so that they can receive the full value of our software and services. This means helping onboarding clients, improving how they use our solutions to support their business continuity program, retaining and expanding their business, and overall building a great relationship with them. Internally, the customer success manager will be an advocate for their accounts and work across the company to ensure that their customers receive the best experience.If you are looking for a high-impact role, where problem solving and delivering results are at a premium, this is the job for you.
Job Responsibilities:
- Serve as the lead point of contact for all post-sale customer matters within your assigned accounts
- Advise customers on best practices, business process enhancements, and service offerings that could increase the success of their business continuity program
- Understand client requirements in context of product functionality and work with the product, professional service, and support teams to ensure they are being delivered
- Identify key customer stakeholders and develop strategies to build trusted advisor relationships with them
- Maintain a regular cadence of interaction with assigned accounts to proactively identify potential issues and additional revenue opportunities
- Sustain a sense of urgency across the organization to solve customer issues
- Provide regular reporting to key internal stakeholders on the health or your accounts
- Retention of customers in your stated territory
- Customer Satisfaction, as measured by NPS (Net Promoter Score)
- Customer achievement of their Business Continuity program objectives
- Growth of software and service revenue within your accounts
What We're Looking For:
- 5-7 years in customer success, account management or similar client facing role
- Strong sense of ownership and accountability, with a track record of delivering superior results
- Proven skill with balancing multiple account management projects at a time, while maintaining strong attention to detail
- Curiosity and drive to master the product and industry knowledge needed to be a trusted advisor to your customers
- “Agile" mindset: able to deal with ambiguity, fluid priorities and evolving customer needs
- Ability to communicate, present to, and influence key stakeholders at all levels of a customer’s organization
- Excellent listening, negotiation, and written communication abilities
- Inherent sense of urgency and a bias for action
- Bachelor's degree, preferably in business or related field
- Business Continuity Industry knowledge a plus
- Experience with Salesforce and ServiceNow are a plus
Work Environment: This position is located at ASI headquarters in Audubon, Pennsylvania. Travel required up to 20%.
We offer very competitive benefits to include a wide range of Medical and Dental Plans substantially paid by the company, company paid Life, STD and LTD, very work life balance centric PTO Plan and a 4% company match 401K Plan.
Apply Now: Email your resume to HR@assurancesoftware.com
Controller
Location: Audubon, PA
Job Summary:
Manage daily accounting operations to produce accurate and timely financial statements and management reports; establish and maintain effective internal controls and accounting policies.
Responsibilities:
- Manage daily accounting operations to produce accurate and timely management reports including the financial statements and operating metrics to support the business managers.
- Oversee month-end close process and consolidation of monthly financial statements in accordance with GAAP
- Provide business analyses and insights into the operating results and variances (i.e., actual vs. budget, vs. forecast, vs. trends) according to the daily, weekly or monthly requirements. Work with management to understand results and provide advice on possible improvements in operations.
- Ensure financial records and system controls are in place and operating effectively, in compliance with GAAP and company policies, across the full range of financial systems including general ledger, financial close and revenue recognition, accounts receivable, cash collections, accounts payable, banking, payroll and employee benefits, income and sales taxes and financial reporting.
- Maintain the financial systems (general ledger and feeder systems) posting entries and transactions and become the in-house user expert for these systems. Supervise and establish controls for any users that impact the accuracy or timeliness of the systems.
- Work with outside accountants to complete annual financial statement audit and preparation of income tax returns.
- Provide leadership in the management of working capital, including customer invoicing, accounts receivable collections, vendor negotiations and vendor payments.
- Complete monthly reconciliation for all accounts. Research differences and post required adjustments, improve systems and processes to continuously enhance systems and reporting.
- Maintain revenue recognition workbooks (Excel initially) to accurately report software revenues. Analyze customer contracts to determine appropriate accounting and update workbooks to support monthly journal entries, calculation of backlog, monthly recurring revenue run-rate, and other operating information.
- Assist in maintaining policy and procedure documentation for financial and accounting systems, financial reporting in compliance with GAAP and providing appropriate levels of internal controls.
- Maintain current knowledge of reporting and regulatory changes and impacts on the organization operations and books of account.
- Help drive the focus on operating results and continuous improvement by developing metrics and KPIs and related analyses that identify improvement areas, especially in financial and administrative processes.
- Assist in upgrading, selecting and implementing financial and administrative systems such as general ledger, HRIS, expense reporting as necessary.
Competencies:
- In-depth knowledge of internal accounting procedures and effective financial Exposure to financial reporting under US GAAP, preferably with hands-on experience with software revenue recognition rules.
- Good organizational, time management and prioritizing skills. Able to multi-task and follow through and complete overlapping projects.
- Assertive and comfortable communicating across the organization. Good interpersonal and customer service skills.
- Accuracy and attention to detail while working under tight deadlines
- Desire to succeed and impact the business, while being a team-player.
- Ability to interpret, implement and then maintain compliance with company policies and procedures Business acumen with strong problem identification and problem resolution skills. High-level of critical and logical thinking, analysis, and/or reasoning to identify underlying principles, reasons, or facts.
Job Requirements:
- Bachelor's degree in accounting, finance.
- Minimum of 5 years of experience in accounting department with progressive responsibilities, including general ledger and financial reporting responsibilities.
- Excellent computer skills – Microsoft Office proficiency (particular emphasis on Excel expertise); experience in general ledger systems for small to medium sized business (Quickbooks, Microsoft Dynamics, Netsuite, others).
- Public accounting experience, CPA license, or MBA preferred but not required.
Supervisory Responsibilities:
This position has no direct employee supervision responsibilities but will provide guidance to the Staff Accountant and other team members (including HR partners) with respect to accounting procedures and close processes.
Apply Now: Email your resume to HR@assurancesoftware.com
Product Manager
Location: Audubon, PA
Job Summary:
As a Product Manager for Assurance Software, you are responsible for defining how your piece of the Assurance portfolio will meet the needs of customers and prospects as they implement Business Continuity Planning to successfully manage the business impact of adverse events. You will build solutions based on your industry experience and your contact with customers and prospects.
About You:
We are looking for someone who possesses a unique blend of business and technical savvy, a big-picture vision, and the drive to make that vision a reality. You must enjoy spending time in the market to understand customer challenges and find innovative solutions for the broader market. As a Product Manager, you are expected to be a thought leader for the solutions you develop, both internally at ASI and externally.
To be successful in this role, formal training and knowledge of product management and/or business continuity planning is highly desired.
You must be able to communicate with all areas of the company. You will work with the software development team, using an agile software development framework, to create user stories and deliver software functionality. You will work with marketing communications to define the go-to-market strategy, helping them understand the product positioning, key benefits, and target customers. You will also serve as the internal and external evangelist for your product offering, working with the sales channel and key customers.
- You are a hardworking, competitive type that is driven to succeed.
- Self-starter with a reputation for being an effective change agent.
- You enjoy being a thought-leader, working with customers and industry leaders.
Responsibilities/Key Tasks:
- Specify market requirements for current and future products by conducting market research supported by on-going visits to customers and non-customers.
- Prepare and present business cases for developing new solutions.
- Work with the software development team to create and manage user stories through the software life-cycle.
- Track and maintain performance metrics for new product and service launches.
- Work with Product Marketing to maintain and provide content for product related collateral and sales tools.
- Participate in various Sales Support activities, including: product and services training, seminars and documentation, and pre- and post-sales customer visit.
- Develop and maintain channel, delivery, and partner relationships.
- Support RFP responses as needed.
Requirements/Qualifications:
- Prior experience in software product management or experience in developing business continuity plans.
- Strategic thinker who blends technology and business strategy to develop a compelling vision for the solutions and services.
- Bachelor’s degree (preference in Computer Science/Engineering or Business).
- Familiarity with Pragmatic Marketing framework.
- Excellent coordination skills including the ability to effectively partner across functional teams with the goal of developing a common point of view.
- Strong communication and presentation skills.
- Strong analytical skills, specific to market place, operational process and finance.
- Ability to travel – up to 20% of the time.
Other:
- Assurance Software offers a high growth environment with excellent compensation and eligibility for our health/dental insurance, educational assistance, and more.
- Assurance Software is an equal opportunity employer. Minority/Female/Disability/Veteran.
- Ability to meet the physical demands of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Employment is contingent upon successful completion of the background investigation and pre-employment drug screen.
We offer very competitive benefits to include a wide range of Medical and Dental Plans, company paid Life, STD and LTD and a 4% company match 401K Plan.
Apply Now: Email your resume to HR@assurancesoftware.com
Creative Writer (Contract Position)
Location: Audubon, PA
Who we are:
Assurance Software is a leading provider of software and services that help businesses stay up & running and minimize disruptions when disaster strikes. Our comprehensive business continuity management software goes beyond basic compliance, breaking down barriers to communication and collaboration. With Assurance, businesses can increase efficiencies, mitigate risk, manage recovery, and safeguard their employees, customers, environments, shareholders and brands.
About You:
We seek an individual with experience in creative writing in support of business-to-business (B2B) marketing programs. The Creative Writer will report to the Vice President of Marketing and work closely with other marketing team members, providing content for the website and in support of marketing campaigns. This is a hands-on job that requires the attitude and ability to get things done.
The Creative Writer will be a key contributor to a high-performing, collaborative marketing team, working with a commitment to achieving “excellence through teamwork”. This contract position offers a unique opportunity to grow and share in a powerful sense of contribution and accomplishment.
Responsibilities:
- Research and draft a steady-stream of blog posts, averaging 1-2 per week
- Work with subject matter experts to Draft industry-specific whitepapers
- Work with subject matter experts to co-interview customers and draft case studies
- Assist with other creative writing projects such as advertising copy as needed
Requirements:
This is a self-starter role for an experienced creative writer with a demonstrated track record of achievement, proven ability to collaborate with team members, learn quickly, and manage multiple projects simultaneously. Key requirements include:
- Experience writing engaging, persuasive, and concise marketing copy for a B2B organization (3 year minimum)
- Familiarity with Business Continuity concepts and topics (preferred)
- Experience writing marketing copy for a software or technology company (preferred)
- Experience writing compelling blog posts
- Experience writing industry-specific whitepapers
- Experience interviewing customers and writing compelling case studies
- Ability to write with personality while reinforcing brand and using consistent voice and tone
- Exceptional interpersonal and communication skills
- Ability to work independently as well as part of a team
- Familiar with digital marketing and SEO concepts (preferred)
- Experience with HubSpot or similar marketing automation and content management system
- Takes a collaborative approach to all projects with a team-player attitude
- Ability to multi-task and prioritize to meet deadlines
- Honesty and integrity in all job responsibilities
- Bachelor’s degree in communication or related field (preferred)
Hourly Rate:
- $18 - $25 / hour, depending on experience
Apply Now: Email your resume to HR@assurancesoftware.com
Senior UX Designer
Location: Audubon, PA
Job Summary:
Assurance Software is looking for an exceptional Senior UX Designer to join our team and help drive continuous product innovation, customer satisfaction, and business success in a highly collaborative, agile development environment. Our ideal candidate has experience aligning business strategy with a range of User Centered Design, Design Thinking, and Information Visualization frameworks to solve business and customer challenges. As a Senior UX Designer, you will be involved in all aspects of user experience including user research, business and user needs analysis, high & low fidelity prototyping, usability testing, and monitoring usage & adoption success.If you love & breathe design, thrive on agile collaboration and engagement with users, and have a desire to create products and services that will change the world, let’s talk!
When applying for this position, please include a link to your online portfolio that showcases interaction designs, sitemaps, task flows, wireframes, user research, etc.
Responsibilities:
- Lead all aspects of user-centered design including information architecture, task analysis, user flows, navigation, interaction design, and interactive prototypes.
- Leverage user research insights and business strategy requirements to create innovative interactive web & mobile application concepts and drive them to completion.
- Participate in various user research activities, including but not limited to contextual inquiry and usability testing, both in-person and remote (moderated and unmoderated).
- Collaborate with the product management team, user experience researchers, visual designers, and developers to ensure user-centered perspective throughout the entire agile development cycle.
- Advocate user focus across the organization and communicate the value and principles of user experience design to members of various product teams.
- Preferred Requirements:
- Sharp focus on user needs and passion for creating usable, engaging, emotional, innovative, and elegant user experience designs within a highly collaborative, agile development environment.
- Fearless about solving business and user challenges across online and offline channels in close collaboration with cross-functional teams.
- Experience with all user-centered design methods, including user research, personas, mental models, journey maps, information architecture, site maps, task flows, wireframes, rapid prototyping, heuristic evaluation, and usability testing.
- Understanding of modern visual design principles, including composition, layout hierarchy, typography, and color as well as current web & mobile technologies.
- Ability to solve complex problems, drive projects from concept to conclusion, and demonstrate a results-oriented working style.
- Written and verbal communication skills & ability to effectively articulate and gain cross-functional buy-in.
- Cross-browser development experience targeting popular Internet browser technologies including Internet Explorer, Mozilla Firefox, Apple Safari and Google Chrome.
- Experience with visualization techniques using prototyping tools, pattern libraries, and styleguides.
- Sound business acumen, strategic problem solver.
Required Experience:
- A professional portfolio with examples of web & mobile software application design.
- Proficiency with contemporary Design tools (Sketch, Adobe, Axure, Marvel, InVision).
- At least 5 years of professional experience as a User Experience Designer or Interaction Designer.
- Solid knowledge of user-centered design principles and best practices, attention to detail, and superior workmanship standards.
- Bachelor’s degree in user experience design, human factors, information architecture, psychology, industrial design, or related field.
We offer very competitive benefits to include a wide range of Medical and Dental Plans, company paid Life, STD and LTD and a 4% company match 401K Plan.
Apply Now: Email your resume to HR@assurancesoftware.com
