Career Opportunities

Job Summary:

The Enterprise Account Executive is a key role at Assurance Software selling our award-winning Business Continuity Management Software, Emergency Notification Services and Software Professional Services. The candidate is responsible for executing regional sales and business development strategies across North America. The candidate will play a pure hunter role by unearthing and closing new business with targeted prospective customers. The candidate will develop revenue-producing relationships with decision-making CXO level executives as well as drive the sales cycle of all sales opportunities from initial prospect communication through contract execution.

About You:

• You are a sales professional that has a strong work ethic, high aptitude for learning and who is seeking a position for growth and expansion of responsibility.
• Self-starter with a reputation for being an effective change agent.
• You must have the proven ability to listen, extrapolate information, and leverage resources to effectively provide solutions to customer. 
• You are a hardworking, competitive type that is driven to succeed.

Responsibilities:

• Grow Assurance Software revenue by closing net new logos within the Software suite of products.
• Achieve monthly, quarterly and annual sales targets established by the VP, Sales.
• Direct responsibility and management of lead generation strategies, prospecting plan execution, contact, qualification and development for gaining viable new accounts.
• Responsible for the development, execution, and delivery of quality solution focused client presentations at a “C” level.
• Manage the communication and internal coordination of Assurance Software sales support infrastructure to insure customer education and satisfaction.
• Accurate and timely forecasting is an essential part of the account executive’s role.
• Manage the end-to-end sales process for all opportunities including initial client communication, on-site presentations, RFP/RFI responses, multi-day client workshops, negotiation and deal signing. 
• Support the team’s market research and competitive positioning analysis in partnership with presales, marketing and product development.

Job Requirements:

• College Degree preferred but will consider applicants with equivalent work-related experience with a minimum educational requirement of a H.S. Diploma or GED equivalent.
• Previous proven expertise in managed services, Business Continuity, Emergency Notification, high availability solutions, consulting and/or software solution sales.
• Strong hunter profile with a proven track record of success selling enterprise level SaaS/ software and services.
• Minimum of 4 years of successful sales experience within a large, strategic account environment.
• An extraordinary drive to pursue opportunities both within the target client as well as to marshal the necessary resources within Assurance Software to ensure strong solution creation and implementation of the strategy once accepted.
• The ability to present to a large audience of C level decision makers persuasively and with ease is mandatory.
• Prior experience in relationship building with industry executives at trade shows, conferences, industry events and professional association meetings.
• Exceptional ability to motivate and influence key contacts and decision makers.
• Proven talent for making effective initial calls to target companies and the ability to develop relationships from a cold call or networking activity.

Work Environment:

This position is located at ASI headquarters in Wayne, Pennsylvania. While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to talk and hear. While performing the duties of this job, the employee regularly works in an office setting in front of a computer 80% of the time.

Apply Now: Email your resume to HR@assurancesoftware.com

Job Summary:

The Business Development Executive “BDE” role is specifically working within Assurance Software Sales organization.  This position is designed to support the revenue generation of net new customers for the Enterprise Business Continuity and Emergency Notification SaaS offerings. 

About You:

We are seeking a sales and lead development professional that has a strong work ethic, high aptitude for learning and who is seeking a position for growth and expansion of responsibility.  With a successful track record, we view this role as a stepping stone to other sales roles within the company such as Inside-Sales or Enterprise Account Executive.  

Selling begins with a meaningful interaction and introduction with the customer. You will learn the details around the Enterprise Business Continuity world and how Assurance Software’s award-winning SaaS offering plays within it.  You must have the proven ability to listen, extrapolate information, and leverage resources to effectively provide companies with the business benefits of Assurance Software’s Business Continuity software.  You will also start on a career progression of increasing responsibilities and earnings potential including quota-based inside selling and field-based sales positions.

Responsibilities/Key Tasks:

• Utilize leads generated from Marketing and internal lead generation sources and self-generated leads to identify and support revenue generation.
• Utilize knowledge of Assurance Software’s SaaS offerings, including professional services, to define an entry point into the prospect account(s) and collaborate on strategy with the Enterprise Account Executive(s) and Sales Director/VP.
• Achieve the required quantity and quality of outbound calls to prospects to qualify and convert enough new business to meet a monthly quota.
• Generate & pass qualified leads via phone, email, etc. for Enterprise AEs to develop into sales opportunities.
• Hit & Exceed weekly, monthly, quarterly and yearly goals.
• Learn and develop knowledge of Assurance offerings, and professional services by participating and completing sales acumen & service offerings training.
• Ensure all forecast and customer facing activity is recorded and maintained accurately in CRM tool with opportunity and lead-related information.
• Create campaigns from marketing events, partner lists, etc.
• Participate in “blitzes” to educate partners and generate leads.
• Track and report on lead generation process on a regular basis.
• Drive attendance to internal and external industry events & seminars.
• Communicate with Enterprise AEs on progress and help needed.

Requirements/Qualifications:

• 1+ year of selling experience, preferably with software companies, including sales acumen training.
• Demonstration of key competencies: leadership, drive for results, dealing with ambiguity, customer orientation, written and verbal communication skills.  
• Must be comfortable speaking with high level decision makers. 
• Strong motivational and organizational skills.
• Entrepreneurial approach to business.
• Proven ability to analyze and prioritize tasks in a fast-paced environment.
• Ability to effectively learn technical products, services, and solutions and readily apply new knowledge.
• Strong communication skills.
• Tenacious, positive, ‘can-do’ attitude.
• Proactive, achievement-oriented, highly disciplined.
• Attention to Detail / Well organized, Coachable
• Contribute to a positive and motivational group atmosphere.
• Bachelors or successful experience for 3+ years in similar role.

Other:

• Assurance Software offers a high growth environment with excellent compensation and eligibility for our health/dental insurance, educational assistance, and more.  
• Assurance Software is an equal opportunity employer. Minority/Female/Disability/Veteran
• Ability to meet the physical demands of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Employment is contingent upon successful completion of the background investigation and pre-employment drug screen.

We offer very competitive benefits to include a wide range of Medical and Dental Plans, company paid Life, STD and LTD and a 4% company match 401K Plan.

Apply Now: Email your resume to HR@assurancesoftware.com

Job Summary:

As an IT Support Specialist for Assurance Software, you are responsible for administering the company’s internal information technology systems by defining, delivering, and supporting IT operations to provide a competitive advantage and maintain the company’s internal productivity and effectiveness.

About You:

• Have a high level of knowledge and skills in position-related areas; keep up with current developments and trends in areas of expertise.
• Have strong troubleshooting and problem-solving abilities; able to quickly find solutions to issues and problems.
• Be a proactive self-starter; able to prioritize tasks and ensure that work is completed efficiently and on time.
• Work well independently or as part of a team; actively participate as a member of a team to move the team toward the completion of goals.
• Originate action to improve existing conditions and processes; use appropriate methods to identify opportunities, implement solutions, and measure impact.
• Communicate effectively and present to all levels of personnel including leadership, support, development, product management, sales and customers.
• Have sound judgement and decision-making skills; able to make solid decisions with limited direction.

Responsibilities/Key Tasks:

• Responsible for delivering outstanding end-user support to internal Assurance employees.
• Resolve customer technology incidents and requests in a timely manner to comply with Service Level Agreements.
• Install, configure and troubleshoot hardware including but not limited to desktops, laptops, phones, networking, printing and peripherals.
• Install, configure, upgrade, administer and troubleshoot software packages, operating systems, and other corporate applications.
• Document and clearly communicate technical solutions in a user-friendly professional manner.
• Maintain and update internal knowledge base of procedural and technical information, fully adhering to updates in policy, procedures and new technology.
• Record, track and maintain equipment inventory.
• Recommend information technology solutions by anticipating requirements, identifying problems, evaluating trends and evaluating solutions to match desired outcomes and results.
• Proactively manage assigned projects and obtain resources as needed to meet business objectives and ensure projects are completed on time and within budget.

Requirements/Qualifications:

• Bachelor’s Degree or relevant work experience.
• 5+ years of experience in an end-user support role in a corporate or enterprise environment.
• Experience imaging and configuring Windows laptops and MacBooks for customer deployment.
• Experience troubleshooting end user hardware and software issues related to laptops, desktops, desk phones, mobile devices and printers.
• Recommend proactive measures to reduce overall impact or potential impact of future incidents.
• Escalate unresolved issues as documented in processes and procedures, maintain ownership of issues through resolution and provide updates to management on critical issues.
• Advanced knowledge of Microsoft Windows Operating Systems (Windows 7 to 10).
• Knowledge Server 2012 or better experience a plus.
• Experience supporting Microsoft Applications such as Office 365 and Skype for Business.
• Knowledge of networking protocols (TCP/IP, DNS, DHCP, VPN)
• Experience with corporate and remote office networking environments including LAN, Firewalls, Wi-Fi, Remote VPN and VoIP. 
• Experience with Sales Force, ServiceNow, and additional corporate applications a plus.
• Knowledge of security technologies including Malware/Virus Detection, Data Loss Prevention, Content Filtering, Spam Filtering, Vulnerability Assessments and Penetration Testing.
• Exceptional interpersonal and communication skills a must.
• Excellent organizational, planning, problem solving and project management skills.
• Experience developing detailed Windows Administrative standards, design, and implementation documentation.
• Experience with Service Management including ITIL certification.
• Must be able to work flexible hours and weekends as needed.
• Certifications from Microsoft or other relevant technologies a plus.

Other:

• Assurance Software offers a high growth environment with excellent compensation and eligibility for our health/dental insurance, educational assistance, and more.
• Assurance Software is an equal opportunity employer. Minority/Female/Disability/Veteran
  Ability to meet the physical demands of this position.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Employment is contingent upon successful completion of the background investigation and pre-employment drug screen.

We offer very competitive benefits to include a wide range of Medical and Dental Plans, company paid Life, STD and LTD and a 4% company match 401K Plan.

Apply Now: Email your resume to HR@assurancesoftware.com

Job Summary:

The Marketing Coordinator role will support the marketing, events and communications efforts of the Assurance Software, Inc. Marketing team. The ideal candidate possesses internship or job experience in the Marketing/Communications fields and is motivated to learn all aspects of marketing (inbound/outbound) and event management. This role requires the candidate to collaborate with the Marketing team and Assurance team to continue the evolution of the Assurance brand. The ideal candidate should stay on top of digital marketing and social media best practices as well as have a strong willingness to learn marketing automation software.

This position will be our champion for the company social media and should understand best practices for utilizing LinkedIn, Twitter and Facebook to maximize campaign efforts. The Marketing Coordinator will also be expected to post blogs, complete all logistics for tradeshows, regional user group meetings, and our annual conference, Surge, as well as support the setup and logistics for webinars, customer email communication, internal communications and manage the target contact lists for each campaign. In addition, this position will own the thought leadership outreach efforts to industry contacts and leaders among the business continuity community to generate new content for our website. The candidate will also play a pivotal role in launching our Ambassador Program, assisting with event logistics and speaker coordination. Lastly, the Marketing Coordinator role will work directly with customers to obtain case studies and feedback to provide third party validation on the AssuranceSoftware.com website.

Required Experience:

• Entry level; past marketing/communication jobs or internships.
• Highly motivated with a “can-do” attitude to learn the different aspects of marketing and events.
• Must possess strong writing and editing skills with careful attention to detail.
• Ability to thrive in a fast-paced, agile environment with the ability to efficiently manage your time.
• Highly organized and able to manage multiple projects simultaneously.
• Work closely with Marketing team members to:
  • Support sales, customer and product content campaigns.
  • Participate in strategic marketing discussions.
  • Organize and execute tradeshow logistics and planning.
  • Champion the marketing efforts to support our annual conference, Surge.
• Team player

Preferred Qualities:

The most competitive candidate will also have the following:

• A strong understanding of the Inbound Marketing methodology.
• HubSpot Marketing Automation software proficiency.
• Public speaking and presentation skills.
• Experience writing a variety of ad content including, but not limited to:
  • Emails
  • Blogs
  • Webinar Content
  • Website Content
  • Video Marketing
  • Social Media Posts

Apply Now: Email your resume to HR@assurancesoftware.com

Job Summary:

As a Product Manager for Assurance Software, you are responsible for defining how your piece of the Assurance portfolio will meet the needs of customers and prospects as they implement Business Continuity Planning to successfully manage the business impact of adverse events. You will build solutions based on your industry experience and your contact with customers and prospects.

About You:

We are looking for someone who possesses a unique blend of business and technical savvy, a big-picture vision, and the drive to make that vision a reality. You must enjoy spending time in the market to understand customer challenges and find innovative solutions for the broader market. As a Product Manager, you are expected to be a thought leader for the solutions you develop, both internally at ASI and externally.

To be successful in this role, formal training and knowledge of product management and/or business continuity planning is highly desired.

You must be able to communicate with all areas of the company. You will work with the software development team, using an agile software development framework, to create user stories and deliver software functionality. You will work with marketing communications to define the go-to-market strategy, helping them understand the product positioning, key benefits, and target customers. You will also serve as the internal and external evangelist for your product offering, working with the sales channel and key customers.

• You are a hardworking, competitive type that is driven to succeed.
• Self-starter with a reputation for being an effective change agent.
• You enjoy being a thought-leader, working with customers and industry leaders.

Responsibilities/Key Tasks:

• Specify market requirements for current and future products by conducting market research supported by on-going visits to customers and non-customers.
• Prepare and present business cases for developing new solutions.
• Work with the software development team to create and manage user stories through the software life-cycle.
• Track and maintain performance metrics for new product and service launches.
• Work with Product Marketing to maintain and provide content for product related collateral and sales tools.
• Participate in various Sales Support activities, including: product and services training, seminars and documentation, and pre- and post-sales customer visit.
• Develop and maintain channel, delivery, and partner relationships.
• Support RFP responses as needed.

Requirements/Qualifications:

• Prior experience in software product management or experience in developing business continuity plans.
• Strategic thinker who blends technology and business strategy to develop a compelling vision for the solutions and services.
• Bachelor’s degree (preference in Computer Science/Engineering or Business).
• Familiarity with Pragmatic Marketing framework.
• Excellent coordination skills including the ability to effectively partner across functional teams with the goal of developing a common point of view.
• Strong communication and presentation skills.
• Strong analytical skills, specific to market place, operational process and finance.
• Ability to travel – up to 20% of the time.

Other:

• Assurance Software offers a high growth environment with excellent compensation and eligibility for our health/dental insurance, educational assistance, and more.  
• Assurance Software is an equal opportunity employer. Minority/Female/Disability/Veteran.
• Ability to meet the physical demands of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Employment is contingent upon successful completion of the background investigation and pre-employment drug screen.

We offer very competitive benefits to include a wide range of Medical and Dental Plans, company paid Life, STD and LTD and a 4% company match 401K Plan.

Apply Now: Email your resume to HR@assurancesoftware.com

Job Summary:

As a Senior Systems Engineer for Assurance Software, you are responsible for the health and maintenance of over 300 Windows and Linux systems supporting enterprise class software products with a focus on SQL server administration and overall infrastructure security. As a member of this team, you will be responsible for providing the 7x24x365 delivery of operational and technical support services through telephone, email, web, and on site for a variety of enterprise class software environments, as well as assisting the Support Desk in customer satisfaction and retention.  This position is also responsible for creating, maintaining, and updating Standard Operating Procedures (SOP) and other documentation as needed for the entire organization.

About You:

• Have a high level of knowledge and skills in position-related areas; keep up with current developments and trends in areas of expertise.
• Have strong troubleshooting and problem-solving abilities; able to quickly find solutions to issues and problems.
• Be a proactive self-starter; able to prioritize tasks and ensure that work is completed efficiently and on time.
• Work well independently or as part of a team; actively participate as a member of a team to move the team toward the completion of goals.
• Originate action to improve existing conditions and processes; use appropriate methods to identify opportunities, implement solutions, and measure impact.
• Communicate effectively and present to all levels of personnel including leadership, support, development, product management, sales and customers.
• Have sound judgement and decision-making skills; able to make solid decisions with limited direction.

Responsibilities/Key Tasks:

• Provide timely and quality response to all customer issues; resolving issues within documented Service Level Agreements (SLA).
• Monitor existing systems to ensure high availability, reporting and remediating issues in a timely manner.
• Troubleshoot server operational issues, installation issues, and technical issues as reported by both internal and external customers.
• Escalate unresolved issues as documented in processes and procedures, maintain ownership of issues through resolution and provide updates to management on critical issues.
• Manage capacity planning, report technical performance metrics, and implementation of operational standards and best practices to meet required service levels.
• Design and implement security systems and redundant backups to maintain data integrity.
• Preserve the confidentiality and security of all customer data.
• Adhere to established ITIL service management processes for Problem, Incident and Change management.
• Develop and continuously refine documented technical strategies to provide a scalable and manageable environment for future growth.
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.
• Design / Develop PowerShell Scripts for Automation of Operational Process, where appropriate.
• Proactively manage assigned projects and obtain resources as needed to meet business objectives and ensure projects are completed on time and within budget.
• Participate in a rotational on-call schedule to support 7x24 operations.

Requirements/Qualifications:

• Bachelor's degree or equivalent work experience.
  5+ years of systems engineering experience in a corporate or enterprise environment.
• Demonstrated ability to implement and maintain complex Windows systems and integrate multiple applications.
• Experience with Active Directory, DNS, GPO, DHCP and other directory service technologies.
• Experience with Single Sign-On (SSO) technologies required; SAML and Ping preferred.
• Experience capacity planning, performance monitoring and maintenance planning to ensure high availability.
• Experience with network monitoring and application performance monitoring tools. Dynatrace and SolarWinds experience preferred.
• Demonstrated experience with Microsoft SQL Server 2012 or higher; SQL Server Reporting Services, SQL Server mirroring, SSRS Packages and SQL Server performance troubleshooting.
• Intermediate experience using PowerShell to automate routine tasks.
• Knowledge of technologies and protocols including TCP/IP, DNS, SMTP, HTTP, HTTPS, SFTP, SNMP, IIS, .Net and HTML.
• Experience with security protocols and monitoring such as Firewalls, WAF, and SIEMs.
• Knowledge of security technologies and standards including system lockdown procedures disk encryption, server hardening and SSL.
• Knowledge of virtualization technologies including VMWare ESX Servers and vSphere.
• Experience in high availability \ disaster recovery design.
• Experience with replication technologies such as DoubleTake \ Carbonite.

Other:

• Assurance Software offers a high growth environment with excellent compensation and eligibility for our health/dental insurance, educational assistance, and more.  
• Assurance Software is an equal opportunity employer. Minority/Female/Disability/Veteran
• Ability to meet the physical demands of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Employment is contingent upon successful completion of the background investigation and pre-employment drug screen.

We offer very competitive benefits to include a wide range of Medical and Dental Plans, company paid Life, STD and LTD and a 4% company match 401K Plan.

Apply Now: Email your resume to HR@assurancesoftware.com