Career Opportunities

Location: Audubon, PA

Who we are:

Assurance has an industry-defining legacy that has shaped the evolution of business continuity for over 30 years. As the largest business continuity software provider, we remain committed to partnering with our customers to help them confidently conquer emerging threats.

About You:

We are looking for a VP of Customer Success to oversee the strategy and execution of a seamless post-sales experience for our customers. This role sits on the executive team and owns the full customer experience, including customer support. You will manage a large team in our Audubon, Pennsylvania headquarters and work with Sales, Marketing, Services, and Product Development, to improve how our customers protect their businesses.

Responsibilities:

• Lead and own the customer success and support functions
• Act as the overall manager of the customer success and support teams, owning team vision, process, and goals, and people development
• Define and track customer success and support KPIs and goals; analyze relevant data to improve processes, drive innovation, and inform decisions
• Scale our existing operations to serve a growing global customer base 
• Assessing opportunities for new products and features, utilizing customer insights / feedback to advance our products and platform
• Deliver a customer experience that differentiates our solution, reflects our values, and drives customer renewals
• Develop and grow Assurance's customer community
• Sit on the executive leadership team, working cross-functionally to scale the business and role model working standards, practices, and values

Requirements:

• 10+ years experience in customer success or account management roles with 5+ years managing teams
• Bachelor’s degree; MBA preferred
• Experience building and scaling a customer success org, ideally in support of SaaS products
• Comfortable managing complex customer relationships with high expectations
• Hungry and humble, low ego and willing to do what it takes for your team to succeed
• Passion, empathy, integrity, and transparency in how you lead others
• Highly analytical and structured problem solver
• An ability to either directly identify with our customer profile (business continuity, risk, and compliance leaders) or quickly understand and translate customer profiles from other industries/experience to business continuity

Apply Now: Email your resume to HR@assurancesoftware.com

Location: Audubon, PA

Job Summary:

Assurance Software, the leading provider of business continuity management software, is looking for a Manager of Financial Planning & Analysis (FP&A) to join their expanding team at their headquarters in Audubon, PA

The Manager, FP&A will work closely with executive leadership to forecast the Company’s key financial statements and key operating metrics. This position supports business operations and reports directly to the CFO. The FP&A role is responsible for providing financial and operational business forecasting data to support business leaders to enable data-driven decisions, strategic planning, and Board-level reporting.

This role will act as the analytical engine of the company in providing insights and supporting the most important business decisions and will be a key asset in the ongoing growth of the company.

Responsibilities/Key Tasks:

• Develop complex financial forecasting models and analyses to support Board-level reporting and evaluation of strategic initiatives.
• Produce monthly, quarterly and annual financial and operating reports.
• Analyze current and past trends in key performance indicators including all areas of revenue, cost of sales, expenses, and capital expenditures.
• Monitor performance indicators, highlighting trends and analyzing variances from the annual operating plan.
• Provide financial consulting, reporting and analyses in support of key strategic, M&A and operational initiatives
• Oversee and manage the continued development of budgeting, financial forecasting, operating plan and modeling tools.
• Analyze complex financial information and reports to provide accurate and timely financial recommendations to support management decision-making.
• Prepare presentations for the Executive Leadership Team and Board of Directors.

Requirements/Qualifications:

• Bachelor's Degree required; MBA preferred;
• Minimum 5 years’ experience in Financial Planning and Analysis;
• Highly analytical and proficient at aggregating, organizing, and summarizing large amounts of data
• Advanced Microsoft Excel and PowerPoint skills;
• Highest standards of integrity, accuracy and precision; detail-oriented and organized.
• Self-starter who is highly motivated and works well with minimum supervision;
• The candidate must have the ability to multi-task and manage multiple projects in fast-paced environment;
• Strong written and oral communication skills. Position requires interaction with multiple Business Units and functional groups;
• Experience with Business Intelligence and analytics software;
• Experience in a SaaS or enterprise software environment a plus, but not required.

We offer very competitive benefits to include a wide range of Medical and Dental Plans substantially paid by the company, company paid Life, STD and LTD, very work life balance centric PTO Plan and a 4% company match 401K Plan.

Apply Now: Email your resume to HR@assurancesoftware.com

Location: Audubon, PA

Job Summary:

Responsibilities/Key Tasks:

• Provide timely and quality response to all customer issues; resolving issues within documented Service Level Agreements (SLA).
• Monitor existing systems to ensure high availability, reporting and remediating issues in a timely manner.
• Troubleshoot server operational issues, installation issues, and technical issues as reported by both internal and external customers.
• Escalate unresolved issues as documented in processes and procedures, maintain ownership of issues through resolution and provide updates to management on critical issues.
• Manage capacity planning, report technical performance metrics, and implementation of operational standards and best practices to meet required service levels.
• Design and implement security systems and redundant backups to maintain data integrity.
• Preserve the confidentiality and security of all customer data.
• Adhere to established ITIL service management processes for Problem, Incident andChange management.
• Develop and continuously refine documented technical strategies to provide a scalable and manageable environment for future growth.
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.
• Design / Develop PowerShell Scripts for Automation of Operational Process, where appropriate.
• Proactively manage assigned projects and obtain resources as needed to meet business objectives and ensure projects are completed on time and within budget.
• Participate in a rotational on-call schedule to support 7x24 operations.

Requirements/Qualifications:

• Bachelor's degree or equivalent work experience.
• 5+ years of systems engineering experience in a corporate or enterprise environment.
• Demonstrated ability to implement and maintain complex Windows systems and integrate multiple applications.
• Experience with Active Directory, DNS, GPO, DHCP and other directory service technologies.
• Experience with Single Sign-On (SSO) technologies required; SAML and Ping preferred.
• Experience capacity planning, performance monitoring and maintenance planning to ensure high availability.
• Experience with network monitoring and application performance monitoring tools. Dynatrace and SolarWinds experience preferred.
• Demonstrated experience with Microsoft SQL Server 2012 or higher; SQL Server Reporting Services, SQL Server mirroring, SSRS Packages and SQL Server performance troubleshooting.
• Intermediate experience using PowerShell to automate routine tasks.
• Knowledge of technologies and protocols including TCP/IP, DNS, SMTP, HTTP, HTTPS, SFTP, SNMP, IIS, .Net and HTML.
• Experience with security protocols and monitoring such as Firewalls, WAF, and SIEMs.
• Knowledge of security technologies and standards including system lockdown procedures disk encryption, server hardening and SSL.
• Knowledge of virtualization technologies including VMWare ESX Servers and vSphere.
• Experience in high availability \ disaster recovery design.
• Experience with replication technologies such as DoubleTake \ Carbonite.
• Experience with Windows failover Clustering, Storage Area Networks, and Key Management Systems.
• Experience configuring and supporting N-tier software applications.
• Experience with project management and proven ability to track multiple deliverables.
• Experience with Service Management including ITIL certification.
• Working Knowledge of Office 365 and Azure a plus.
• Certifications from Microsoft, Cisco, VMWare or other relevant technologies a plus.

Other:

• Assurance Software offers a high growth environment with excellent compensation and eligibility for our health/dental insurance, educational assistance, and more.
• Assurance Software is an equal opportunity employer. Minority/Female/Disability/VeteranAbility to meet the physical demands of this position.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Employment is contingent upon successful completion of the background investigation and pre-employment drug screen

Location: Audubon, PA

Job Summary:

The Application Support Analyst is responsible for providing technical support and training to Software customers in a timely and efficient manner. This position answers and records inbound phone calls and email requests, resolves customer issues, opens problems, opens requests, and maintains internal escalation SLA’s. The Application Support Analyst continues to update the customer on the progress of their incident or request while maintaining themselves as the primary point of contact to the customer.

Job Responsibilities: 

• Provide technical support and training to our customers regarding the function and usage of software products via telephone, email, and/or Chat
• Answer ACD phone calls and maintain call statistics
• Monitor and respond to the e-mail queue throughout the day & maintain e-mail statistics
• Document all customer interactions in the Support Call Tracking Database including the details of problems reported, research and testing of issue reported
• Identify root causes and suggest work-arounds where applicable
• Open/Escalate problems and requests as appropriate
• Escalate unresolved or potential issues to the Support Team Lead or management while continuing to update the customer on the progress and maintaining themselves as the primary point of contact to the customer
• Maintain technical expertise, required industry certifications, and stay current with new and emerging software technologies
• Promote new Software Releases to improve customer satisfaction
• Contribute content for Internal and Customer Facing knowledgebases
• Participate in departmental process/procedures development
• Manage special projects as required
• Create Knowledgebase articles, help sheets, usage guides, and FAQ lists for support team
• Collaborate on escalated issues with our Technology Partners, Development, QA, Application & System Engineers and the Customer Support Management Team
• Assist with Internal Disaster Recover Business Continuity Plan and Testing
• Perform 24/7 On Call duty after normal business hours based on a rotating schedule

Job Requirements:

• Minimum of 2 years of Customer Service experience implementing or supporting technology solutions
• Ability to work independently as well as part of a team
• Strong communication skills via multiple mediums (Face to face conversations, group meetings, email, chat, etc.)
• Adhere to established ITIL service management processes for Problem, Incident and Change management
• Honesty and Integrity in all job responsibilities
• Knowledge of common Internet Browsers and Mobile Devices
• Experience with Customer Support Ticketing Systems (preferred)
• Familiarity with Business Continuity concepts and topics (preferred)

We offer very competitive benefits to include a wide range of Medical and Dental Plans substantially paid by the company, company paid Life, STD and LTD, very work life balance centric PTO Plan and a 4% company match 401K Plan.

Apply Now: Email your resume to HR@assurancesoftware.com

 Location: Audubon, PA

Who we are:

Assurance Software is a leading provider of software and services that help businesses stay up & running and minimize disruptions when disaster strikes. Our comprehensive business continuity management software goes beyond basic compliance, breaking down barriers to communication and collaboration. With Assurance, businesses can increase efficiencies, mitigate risk, manage recovery, and safeguard their employees, customers, environments, shareholders and brands.

About You:

We seek an individual with experience in creative writing in support of business-to-business (B2B) marketing programs.  The Creative Writer will report to the Vice President of Marketing and work closely with other marketing team members, providing content for the website and in support of marketing campaigns.  This is a hands-on job that requires the attitude and ability to get things done.

The Creative Writer will be a key contributor to a high-performing, collaborative marketing team, working with a commitment to achieving “excellence through teamwork”.  This contract position offers a unique opportunity to grow and share in a powerful sense of contribution and accomplishment.

Responsibilities:

• Research and draft a steady-stream of blog posts, averaging 1-2 per week
• Work with subject matter experts to Draft industry-specific whitepapers
• Work with subject matter experts to co-interview customers and draft case studies
• Assist with other creative writing projects such as advertising copy as needed

Requirements:

This is a self-starter role for an experienced creative writer with a demonstrated track record of achievement, proven ability to collaborate with team members, learn quickly, and manage multiple projects simultaneously.  Key requirements include:

• Experience writing engaging, persuasive, and concise marketing copy for a B2B organization (3 year minimum)
• Familiarity with Business Continuity concepts and topics (preferred)
• Experience writing marketing copy for a software or technology company (preferred)
• Experience writing compelling blog posts
• Experience writing industry-specific whitepapers
• Experience interviewing customers and writing compelling case studies
• Ability to write with personality while reinforcing brand and using consistent voice and tone
• Exceptional interpersonal and communication skills
• Ability to work independently as well as part of a team
• Familiar with digital marketing and SEO concepts (preferred)
• Experience with HubSpot or similar marketing automation and content management system
• Takes a collaborative approach to all projects with a team-player attitude
• Ability to multi-task and prioritize to meet deadlines
• Honesty and integrity in all job responsibilities
• Bachelor’s degree in communication or related field (preferred)

Hourly Rate:

• $18 - $25 / hour, depending on experience

Apply Now: Email your resume to HR@assurancesoftware.com