Career Opportunities

Location: Audubon, PA

Job Summary:

Do you have the skills, knowledge, and experience to help us?

Apply Now: Email your resume to HR@assurancesoftware.com

Location: Audubon, PA

We offer very competitive benefits to include a wide range of Medical and Dental Plans substantially paid by the company, company paid Life, STD and LTD, very work life balance centric PTO Plan and a 4% company match 401K Plan.

Apply Now: Email your resume to HR@assurancesoftware.com

Location: Bicester, Oxfordshire, GB

Job Summary:

The Client Application Support Analyst provides technical application support to Software Customers in a timely and efficient manner. This position answers, records and responds to inbound Customer phone calls and email requests per the SLA’s. The Application Support Analyst continues to update the customer on the progress of their incident or request while maintaining themselves as the primary point of contact to the customer.

Responsibilities:

• Provide first line customer support to Software Customers via phone and email
• Provide Support for internal teams
• Escalate Software Customer issues to other internal teams as appropriate
• Ensure customer communications are documented within the Customer Support Ticketing System and responded to within the SLA timeframe
• Implement Emergency Notification Systems with Customers
• Collaborate on escalated issues with Technology Partners, Commercial Partners, and Internal Teams
• Lead conference calls during the troubleshooting process with customers
• Set customer expectations on what is achievable and what is out of scope
• Escalate unresolved or potential issues to Management while continuing to update the customer on the progress and maintaining themselves as the primary point of contact to the customer
• Contribute content for internal and customer facing knowledgebases
• Participate in departmental process/procedures development
• Manage special projects as required

Job Requirements:

• Absolutely trustworthy with high standards of personal integrity (demonstrated by an unblemished career history, complete lack of criminal convictions etc.), and willing to undergo vetting and/or personality assessments to verify this if necessary.
• Ability to communicate effectively and build rapport with a wide range of stakeholders in person, via email, chat and by telephone.
• Convey a professional and friendly approach while displaying honesty and integrity in all job responsibilities
• Ability to work independently as well as part of a team
• Knowledge of common Internet Browsers and Mobile Devices
• Experience with Customer Support Ticketing Systems (preferred)
• Familiarity with Business Continuity concepts and topics (preferred)

Apply Now: Email your resume to HR@assurancesoftware.com

Location: Audubon, PA

Job Summary:

As a Product Manager for Assurance Software, you are responsible for defining how your piece of the Assurance portfolio will meet the needs of customers and prospects as they implement Business Continuity Planning to successfully manage the business impact of adverse events. You will build solutions based on your industry experience and your contact with customers and prospects.

About You:

We are looking for someone who possesses a unique blend of business and technical savvy, a big-picture vision, and the drive to make that vision a reality. You must enjoy spending time in the market to understand customer challenges and find innovative solutions for the broader market. As a Product Manager, you are expected to be a thought leader for the solutions you develop, both internally at ASI and externally.

To be successful in this role, formal training and knowledge of product management and/or business continuity planning is highly desired.

You must be able to communicate with all areas of the company. You will work with the software development team, using an agile software development framework, to create user stories and deliver software functionality. You will work with marketing communications to define the go-to-market strategy, helping them understand the product positioning, key benefits, and target customers. You will also serve as the internal and external evangelist for your product offering, working with the sales channel and key customers.

• You are a hardworking, competitive type that is driven to succeed.
• Self-starter with a reputation for being an effective change agent.
• You enjoy being a thought-leader, working with customers and industry leaders.

Responsibilities/Key Tasks:

• Specify market requirements for current and future products by conducting market research supported by on-going visits to customers and non-customers.
• Prepare and present business cases for developing new solutions.
• Work with the software development team to create and manage user stories through the software life-cycle.
• Track and maintain performance metrics for new product and service launches.
• Work with Product Marketing to maintain and provide content for product related collateral and sales tools.
• Participate in various Sales Support activities, including: product and services training, seminars and documentation, and pre- and post-sales customer visit.
• Develop and maintain channel, delivery, and partner relationships.
• Support RFP responses as needed.

Requirements/Qualifications:

• Prior experience in software product management or experience in developing business continuity plans.
• Strategic thinker who blends technology and business strategy to develop a compelling vision for the solutions and services.
• Bachelor’s degree (preference in Computer Science/Engineering or Business).
• Familiarity with Pragmatic Marketing framework.
• Excellent coordination skills including the ability to effectively partner across functional teams with the goal of developing a common point of view.
• Strong communication and presentation skills.
• Strong analytical skills, specific to market place, operational process and finance.
• Ability to travel – up to 20% of the time.

Other:

• Assurance Software offers a high growth environment with excellent compensation and eligibility for our health/dental insurance, educational assistance, and more.  
• Assurance Software is an equal opportunity employer. Minority/Female/Disability/Veteran.
• Ability to meet the physical demands of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Employment is contingent upon successful completion of the background investigation and pre-employment drug screen.

We offer very competitive benefits to include a wide range of Medical and Dental Plans, company paid Life, STD and LTD and a 4% company match 401K Plan.

Apply Now: Email your resume to HR@assurancesoftware.com

 Location: Audubon, PA

Who we are:

Assurance Software is a leading provider of software and services that help businesses stay up & running and minimize disruptions when disaster strikes. Our comprehensive business continuity management software goes beyond basic compliance, breaking down barriers to communication and collaboration. With Assurance, businesses can increase efficiencies, mitigate risk, manage recovery, and safeguard their employees, customers, environments, shareholders and brands.

About You:

We seek an individual with experience in creative writing in support of business-to-business (B2B) marketing programs.  The Creative Writer will report to the Vice President of Marketing and work closely with other marketing team members, providing content for the website and in support of marketing campaigns.  This is a hands-on job that requires the attitude and ability to get things done.

The Creative Writer will be a key contributor to a high-performing, collaborative marketing team, working with a commitment to achieving “excellence through teamwork”.  This contract position offers a unique opportunity to grow and share in a powerful sense of contribution and accomplishment.

Responsibilities:

• Research and draft a steady-stream of blog posts, averaging 1-2 per week
• Work with subject matter experts to Draft industry-specific whitepapers
• Work with subject matter experts to co-interview customers and draft case studies
• Assist with other creative writing projects such as advertising copy as needed

Requirements:

This is a self-starter role for an experienced creative writer with a demonstrated track record of achievement, proven ability to collaborate with team members, learn quickly, and manage multiple projects simultaneously.  Key requirements include:

• Experience writing engaging, persuasive, and concise marketing copy for a B2B organization (3 year minimum)
• Familiarity with Business Continuity concepts and topics (preferred)
• Experience writing marketing copy for a software or technology company (preferred)
• Experience writing compelling blog posts
• Experience writing industry-specific whitepapers
• Experience interviewing customers and writing compelling case studies
• Ability to write with personality while reinforcing brand and using consistent voice and tone
• Exceptional interpersonal and communication skills
• Ability to work independently as well as part of a team
• Familiar with digital marketing and SEO concepts (preferred)
• Experience with HubSpot or similar marketing automation and content management system
• Takes a collaborative approach to all projects with a team-player attitude
• Ability to multi-task and prioritize to meet deadlines
• Honesty and integrity in all job responsibilities
• Bachelor’s degree in communication or related field (preferred)

Hourly Rate:

• $18 - $25 / hour, depending on experience

Apply Now: Email your resume to HR@assurancesoftware.com 

Location: Audubon, PA

Job Summary:

Assurance Software is looking for an exceptional Senior UX Designer to join our team and help drive continuous product innovation, customer satisfaction, and business success in a highly collaborative, agile development environment. Our ideal candidate has experience aligning business strategy with a range of User Centered Design, Design Thinking, and Information Visualization frameworks to solve business and customer challenges. As a Senior UX Designer, you will be involved in all aspects of user experience including user research, business and user needs analysis, high & low fidelity prototyping, usability testing, and monitoring usage & adoption success.If you love & breathe design, thrive on agile collaboration and engagement with users, and have a desire to create products and services that will change the world, let’s talk!

When applying for this position, please include a link to your online portfolio that showcases interaction designs, sitemaps, task flows, wireframes, user research, etc.

Responsibilities:

• Lead all aspects of user-centered design including information architecture, task analysis, user flows, navigation, interaction design, and interactive prototypes.
• Leverage user research insights and business strategy requirements to create innovative interactive web & mobile application concepts and drive them to completion.
• Participate in various user research activities, including but not limited to contextual inquiry and usability testing, both in-person and remote (moderated and unmoderated).
• Collaborate with the product management team, user experience researchers, visual designers, and developers to ensure user-centered perspective throughout the entire agile development cycle.
• Advocate user focus across the organization and communicate the value and principles of user experience design to members of various product teams.
• Preferred Requirements:
• Sharp focus on user needs and passion for creating usable, engaging, emotional, innovative, and elegant user experience designs within a highly collaborative, agile development environment.
• Fearless about solving business and user challenges across online and offline channels in close collaboration with cross-functional teams.
• Experience with all user-centered design methods, including user research, personas, mental models, journey maps, information architecture, site maps, task flows, wireframes, rapid prototyping, heuristic evaluation, and usability testing.
• Understanding of modern visual design principles, including composition, layout hierarchy, typography, and color as well as current web & mobile technologies.
• Ability to solve complex problems, drive projects from concept to conclusion, and demonstrate a results-oriented working style.
• Written and verbal communication skills & ability to effectively articulate and gain cross-functional buy-in.
• Cross-browser development experience targeting popular Internet browser technologies including Internet Explorer, Mozilla Firefox, Apple Safari and Google Chrome.
• Experience with visualization techniques using prototyping tools, pattern libraries, and styleguides.
• Sound business acumen, strategic problem solver.

Required Experience:

• A professional portfolio with examples of web & mobile software application design.
• Proficiency with contemporary Design tools (Sketch, Adobe, Axure, Marvel, InVision).
• At least 5 years of professional experience as a User Experience Designer or Interaction Designer.
• Solid knowledge of user-centered design principles and best practices, attention to detail, and superior workmanship standards.
• Bachelor’s degree in user experience design, human factors, information architecture, psychology, industrial design, or related field.

We offer very competitive benefits to include a wide range of Medical and Dental Plans, company paid Life, STD and LTD and a 4% company match 401K Plan.

Apply Now: Email your resume to HR@assurancesoftware.com