Career Opportunities

Assurance Software is actively seeking Internsfor our fast-paced Sales Operations and Marketing environment.  This is an opportunity to work with an innovative and rapidly growing SaaS company in the Business Continuity and Enterprise Risk Management space that is consistently ranked as a Gartner Magic Quadrant leader, Assurance offers the right candidate the opportunity to learn about Sales, Marketing and Business Continuity.

Other pluses include:

• Entrepreneurial Environment,
• Diverse Culture,
• Hourly pay,
• Audubon, PA location – minutes from King of Prussia and Valley Forge National Park,
• Our culture – We are hard-working, collaborative, and focused on success. We emphasize integrity, professionalism, fun and passion about what we do.

Position Description:

TheInternswill work with our Sales Operations, Contracts and Marketing departments on projects including the maintenance and cleanup of various key systems including Salesforce.com (SFDC), HubSpot and contract repositories.  The successful candidate will be introduced to the back-office operations of a leading SaaS (Software as a Service) solutions provider.  Responsibilities include but are not limited to customer records/account de-duplication in SFDC, HubSpot, Offline contract paperwork contract cleanup (standardizing the names of the files (Sales Order, Sales Order Addendum, Basic Contract, etc.)) and competitive research. 

Minimum Requirements:

• Available to work late June 2019 through early to mid-August 2019 for 20 to 40 hours per week.
• Senior or Junior level student attending a University/College pursuing a degree in a related field.

• Exceptional communication abilities: oral, written, and presentation.

• Experience with Microsoft Office.  SFDC and HubSpot a plus.
• Experience meeting quantitative goals, taking direction, and working independently.

• S. authorized.

Location: Audubon, PA

Job Summary:

The Application Support Analyst is responsible for providing technical support and training to Software customers in a timely and efficient manner. This position answers and records inbound phone calls and email requests, resolves customer issues, opens problems, opens requests, and maintains internal escalation SLA’s. The Application Support Analyst continues to update the customer on the progress of their incident or request while maintaining themselves as the primary point of contact to the customer.

Job Responsibilities: 

• Provide technical support and training to our customers regarding the function and usage of software products via telephone, email, and/or Chat
• Answer ACD phone calls and maintain call statistics
• Monitor and respond to the e-mail queue throughout the day & maintain e-mail statistics
• Document all customer interactions in the Support Call Tracking Database including the details of problems reported, research and testing of issue reported
• Identify root causes and suggest work-arounds where applicable
• Open/Escalate problems and requests as appropriate
• Escalate unresolved or potential issues to the Support Team Lead or management while continuing to update the customer on the progress and maintaining themselves as the primary point of contact to the customer
• Maintain technical expertise, required industry certifications, and stay current with new and emerging software technologies
• Promote new Software Releases to improve customer satisfaction
• Contribute content for Internal and Customer Facing knowledgebases
• Participate in departmental process/procedures development
• Manage special projects as required
• Create Knowledgebase articles, help sheets, usage guides, and FAQ lists for support team
• Collaborate on escalated issues with our Technology Partners, Development, QA, Application & System Engineers and the Customer Support Management Team
• Assist with Internal Disaster Recover Business Continuity Plan and Testing
• Perform 24/7 On Call duty after normal business hours based on a rotating schedule

Job Requirements:

• Minimum of 2 years of Customer Service experience implementing or supporting technology solutions
• Ability to work independently as well as part of a team
• Strong communication skills via multiple mediums (Face to face conversations, group meetings, email, chat, etc.)
• Adhere to established ITIL service management processes for Problem, Incident and Change management
• Honesty and Integrity in all job responsibilities
• Knowledge of common Internet Browsers and Mobile Devices
• Experience with Customer Support Ticketing Systems (preferred)
• Familiarity with Business Continuity concepts and topics (preferred)

We offer very competitive benefits to include a wide range of Medical and Dental Plans substantially paid by the company, company paid Life, STD and LTD, very work life balance centric PTO Plan and a 4% company match 401K Plan.

Apply Now: Email your resume to HR@assurancesoftware.com

Location: Audubon, PA

Job Summary:

The Enterprise Account Executive is a key role at Assurance Software selling our award-winning Business Continuity Management Software, Emergency Notification Services and Software Professional Services. The candidate is responsible for executing regional sales and business development strategies across North America. The candidate will play a pure hunter role by unearthing and closing new business with targeted prospective customers. The candidate will develop revenue-producing relationships with decision-making CXO level executives as well as drive the sales cycle of all sales opportunities from initial prospect communication through contract execution.

About You:

• You are a sales professional that has a strong work ethic, high aptitude for learning and who is seeking a position for growth and expansion of responsibility.
• Self-starter with a reputation for being an effective change agent.
• You must have the proven ability to listen, extrapolate information, and leverage resources to effectively provide solutions to customer. 
• You are a hardworking, competitive type that is driven to succeed.

Responsibilities:

• Grow Assurance Software revenue by closing net new logos within the Software suite of products.
• Achieve monthly, quarterly and annual sales targets established by the VP, Sales.
• Direct responsibility and management of lead generation strategies, prospecting plan execution, contact, qualification and development for gaining viable new accounts.
• Responsible for the development, execution, and delivery of quality solution focused client presentations at a “C” level.
• Manage the communication and internal coordination of Assurance Software sales support infrastructure to insure customer education and satisfaction.
• Accurate and timely forecasting is an essential part of the account executive’s role.
• Manage the end-to-end sales process for all opportunities including initial client communication, on-site presentations, RFP/RFI responses, multi-day client workshops, negotiation and deal signing. 
• Support the team’s market research and competitive positioning analysis in partnership with presales, marketing and product development.

Job Requirements:

• College Degree preferred but will consider applicants with equivalent work-related experience with a minimum educational requirement of a H.S. Diploma or GED equivalent.
• Previous proven expertise in managed services, Business Continuity, Emergency Notification, high availability solutions, consulting and/or software solution sales.
• Strong hunter profile with a proven track record of success selling enterprise level SaaS/ software and services.
• Minimum of 4 years of successful sales experience within a large, strategic account environment.
• An extraordinary drive to pursue opportunities both within the target client as well as to marshal the necessary resources within Assurance Software to ensure strong solution creation and implementation of the strategy once accepted.
• The ability to present to a large audience of C level decision makers persuasively and with ease is mandatory.
• Prior experience in relationship building with industry executives at trade shows, conferences, industry events and professional association meetings.
• Exceptional ability to motivate and influence key contacts and decision makers.
• Proven talent for making effective initial calls to target companies and the ability to develop relationships from a cold call or networking activity.

Work Environment:

This position is located at ASI headquarters in Wayne, Pennsylvania. While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to talk and hear. While performing the duties of this job, the employee regularly works in an office setting in front of a computer 80% of the time.

Apply Now: Email your resume to HR@assurancesoftware.com

Apply Now: Email your resume to HR@assurancesoftware.com

Location: Audubon, PA

Job Summary:

As a Product Manager for Assurance Software, you are responsible for defining how your piece of the Assurance portfolio will meet the needs of customers and prospects as they implement Business Continuity Planning to successfully manage the business impact of adverse events. You will build solutions based on your industry experience and your contact with customers and prospects.

About You:

We are looking for someone who possesses a unique blend of business and technical savvy, a big-picture vision, and the drive to make that vision a reality. You must enjoy spending time in the market to understand customer challenges and find innovative solutions for the broader market. As a Product Manager, you are expected to be a thought leader for the solutions you develop, both internally at ASI and externally.

To be successful in this role, formal training and knowledge of product management and/or business continuity planning is highly desired.

You must be able to communicate with all areas of the company. You will work with the software development team, using an agile software development framework, to create user stories and deliver software functionality. You will work with marketing communications to define the go-to-market strategy, helping them understand the product positioning, key benefits, and target customers. You will also serve as the internal and external evangelist for your product offering, working with the sales channel and key customers.

• You are a hardworking, competitive type that is driven to succeed.
• Self-starter with a reputation for being an effective change agent.
• You enjoy being a thought-leader, working with customers and industry leaders.

Responsibilities/Key Tasks:

• Specify market requirements for current and future products by conducting market research supported by on-going visits to customers and non-customers.
• Prepare and present business cases for developing new solutions.
• Work with the software development team to create and manage user stories through the software life-cycle.
• Track and maintain performance metrics for new product and service launches.
• Work with Product Marketing to maintain and provide content for product related collateral and sales tools.
• Participate in various Sales Support activities, including: product and services training, seminars and documentation, and pre- and post-sales customer visit.
• Develop and maintain channel, delivery, and partner relationships.
• Support RFP responses as needed.

Requirements/Qualifications:

• Prior experience in software product management or experience in developing business continuity plans.
• Strategic thinker who blends technology and business strategy to develop a compelling vision for the solutions and services.
• Bachelor’s degree (preference in Computer Science/Engineering or Business).
• Familiarity with Pragmatic Marketing framework.
• Excellent coordination skills including the ability to effectively partner across functional teams with the goal of developing a common point of view.
• Strong communication and presentation skills.
• Strong analytical skills, specific to market place, operational process and finance.
• Ability to travel – up to 20% of the time.

Other:

• Assurance Software offers a high growth environment with excellent compensation and eligibility for our health/dental insurance, educational assistance, and more.  
• Assurance Software is an equal opportunity employer. Minority/Female/Disability/Veteran.
• Ability to meet the physical demands of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Employment is contingent upon successful completion of the background investigation and pre-employment drug screen.

We offer very competitive benefits to include a wide range of Medical and Dental Plans, company paid Life, STD and LTD and a 4% company match 401K Plan.

Apply Now: Email your resume to HR@assurancesoftware.com

Location: Audubon, PA

Job Summary:

Assurance Software is looking for an exceptional Senior UX Designer to join our team and help drive continuous product innovation, customer satisfaction, and business success in a highly collaborative, agile development environment. Our ideal candidate has experience aligning business strategy with a range of User Centered Design, Design Thinking, and Information Visualization frameworks to solve business and customer challenges. As a Senior UX Designer, you will be involved in all aspects of user experience including user research, business and user needs analysis, high & low fidelity prototyping, usability testing, and monitoring usage & adoption success.If you love & breathe design, thrive on agile collaboration and engagement with users, and have a desire to create products and services that will change the world, let’s talk!

When applying for this position, please include a link to your online portfolio that showcases interaction designs, sitemaps, task flows, wireframes, user research, etc.

Responsibilities:

• Lead all aspects of user-centered design including information architecture, task analysis, user flows, navigation, interaction design, and interactive prototypes.
• Leverage user research insights and business strategy requirements to create innovative interactive web & mobile application concepts and drive them to completion.
• Participate in various user research activities, including but not limited to contextual inquiry and usability testing, both in-person and remote (moderated and unmoderated).
• Collaborate with the product management team, user experience researchers, visual designers, and developers to ensure user-centered perspective throughout the entire agile development cycle.
• Advocate user focus across the organization and communicate the value and principles of user experience design to members of various product teams.
• Preferred Requirements:
• Sharp focus on user needs and passion for creating usable, engaging, emotional, innovative, and elegant user experience designs within a highly collaborative, agile development environment.
• Fearless about solving business and user challenges across online and offline channels in close collaboration with cross-functional teams.
• Experience with all user-centered design methods, including user research, personas, mental models, journey maps, information architecture, site maps, task flows, wireframes, rapid prototyping, heuristic evaluation, and usability testing.
• Understanding of modern visual design principles, including composition, layout hierarchy, typography, and color as well as current web & mobile technologies.
• Ability to solve complex problems, drive projects from concept to conclusion, and demonstrate a results-oriented working style.
• Written and verbal communication skills & ability to effectively articulate and gain cross-functional buy-in.
• Cross-browser development experience targeting popular Internet browser technologies including Internet Explorer, Mozilla Firefox, Apple Safari and Google Chrome.
• Experience with visualization techniques using prototyping tools, pattern libraries, and styleguides.
• Sound business acumen, strategic problem solver.

Required Experience:

• A professional portfolio with examples of web & mobile software application design.
• Proficiency with contemporary Design tools (Sketch, Adobe, Axure, Marvel, InVision).
• At least 5 years of professional experience as a User Experience Designer or Interaction Designer.
• Solid knowledge of user-centered design principles and best practices, attention to detail, and superior workmanship standards.
• Bachelor’s degree in user experience design, human factors, information architecture, psychology, industrial design, or related field.

We offer very competitive benefits to include a wide range of Medical and Dental Plans, company paid Life, STD and LTD and a 4% company match 401K Plan.

Apply Now: Email your resume to HR@assurancesoftware.com