Career Opportunities
Do you want to make a difference in one of the world's leading business continuity software companies? Apply now to join the Assurance team.
Current openings
Senior Customer Success Manager
Location: Audubon, PA
At Assurance, we provide business continuity software and services which enable our customers to plan and respond to a range of potential business disruptions. We are the global leader in our industry and our award-winning business continuity solutions are trusted by more organizations worldwide than any other. We are expanding and looking for a Senior Customer Success Manager to join us.
Position Description:
The Senior Customer Success Manager will be responsible for driving the customer’s adoption of the Assurance software and services and the satisfaction throughout the customer’s lifecycle. You will own a portfolio of customers and lead all post-sales engagement with those accounts, so that they can receive the full value of our software and services. This means helping onboarding clients, improving how they use our solutions to support their business continuity program, retaining and expanding their business, and overall building a great relationship with them. Internally, the customer success manager will be an advocate for their accounts and work across the company to ensure that their customers receive the best experience.If you are looking for a high-impact role, where problem solving and delivering results are at a premium, this is the job for you.
Job Responsibilities:
- Serve as the lead point of contact for all post-sale customer matters within your assigned accounts
- Advise customers on best practices, business process enhancements, and service offerings that could increase the success of their business continuity program
- Understand client requirements in context of product functionality and work with the product, professional service, and support teams to ensure they are being delivered
- Identify key customer stakeholders and develop strategies to build trusted advisor relationships with them
- Maintain a regular cadence of interaction with assigned accounts to proactively identify potential issues and additional revenue opportunities
- Sustain a sense of urgency across the organization to solve customer issues
- Provide regular reporting to key internal stakeholders on the health or your accounts
- Retention of customers in your stated territory
- Customer Satisfaction, as measured by NPS (Net Promoter Score)
- Customer achievement of their Business Continuity program objectives
- Growth of software and service revenue within your accounts
What We're Looking For:
- 5-7 years in customer success, account management or similar client facing role
- Strong sense of ownership and accountability, with a track record of delivering superior results
- Proven skill with balancing multiple account management projects at a time, while maintaining strong attention to detail
- Curiosity and drive to master the product and industry knowledge needed to be a trusted advisor to your customers
- “Agile" mindset: able to deal with ambiguity, fluid priorities and evolving customer needs
- Ability to communicate, present to, and influence key stakeholders at all levels of a customer’s organization
- Excellent listening, negotiation, and written communication abilities
- Inherent sense of urgency and a bias for action
- Bachelor's degree, preferably in business or related field
- Business Continuity Industry knowledge a plus
- Experience with Salesforce and ServiceNow are a plus
Work Environment: This position is located at ASI headquarters in Audubon, Pennsylvania. Travel required up to 20%.
We offer very competitive benefits to include a wide range of Medical and Dental Plans substantially paid by the company, company paid Life, STD and LTD, very work life balance centric PTO Plan and a 4% company match 401K Plan.
Apply Now: Email your resume to HR@assurancesoftware.com
Advisory Service Business Continuity, Consultant
Location: Audubon, PA
Job Summary:
The Advisory Services Business Continuity Consultant provides a high level of expertise and knowledge of Business Continuity industry best practices based upon practical experience. This experience must span the full life cycle of Organizational Assessments to Plan Exercises of continuity programs and plans. Working in conjunction with the appropriate sales team use their expertise and knowledge of the prospect or customer to deliver Advisory focused sales. This role will focus on determining the suite of services that could be sold either directly or through value added partnership firms.
Responsibilities/Key Tasks:
Client Retention
- Supports customer retention by partnering with the CSM team during Quarterly Business Reviews (QBRs), customer calls etc. by providing Advisory Services expertise.
- Provides subject matter expertise and program recommendations based on regulatory and industry best practices.
- Become fluent in all software and Advisory Services offerings to determine the best fit for the customer.
- Participates in internal customer retention meetings and strategy sessions.
Sales
- Engages with Sales through demonstrations, prospect scoping calls, and program reviews to support the sales objectives
- Develops practical solutions that meet the customer’s or prospect’s goals and business objectives
- Participates in strategic and tactical account planning to determine Advisory Services opportunities
- Develops pricing for services to produce appropriate margins
- Mines and develops Advisory Services leads from the existing book of business, cold calling and other lead sources
- Collaborates with sales and project team members to identifying and close additional revenue opportunities
Service Delivery
- Design and implements Business Impact Analysis, Technical Impact Analysis, Risk Assessment, Business Continuity Plan development and Exercise process for ASI Customer
- Ensures that program development and enhancements for clients further their resiliency goals and meet their industry requirements
- Provides accurate and timely project status updates to customers throughout the project
- Delivers quality consulting services on time, on budget, with a focus on attaining high customer satisfaction
- Collects data, performs analysis and creates C-level reporting for customer programs
Internal Strategy
- Contributes to the development and refinement of service methodologies.
- Participates in the development of service offerings relative to the Advisory Practice goals, vision and mission.
- Participates as a thought leader in the analysis, design and implementation phases of our project methodology.
- Assists in the vision to grow the Advisory Practice.
- Provides insight on the product roadmap to ensure it meets future needs.
- As a business continuity expert, partner with the Product Management teams to provide content and assist in strategic vision of the software products.
- Manages workload efficiency to meet monthly revenue generation and billable utilization; ensure accurate recording of project hours.
Requirements/Qualifications:
- 10+ years business continuity/disaster recovery industry and project management experience.
- Master’s degree preferred or bachelor’s degree with requisite experience.
- MBCP/CBCP /CBCI Certification or greater.
- Working knowledge of ISO 22301 and ISO 27001.
- Ability to develop program governance structures and long-term business continuity program goals for clients.
- Experience conducting risk assessments and/or business impact analyses, evaluating business processes and IT functions; ability to work effectively with both BC teams and IT/DR teams.
- Proficiency in Microsoft Office products with ability to develop and deliver “C-Suite” level presentations.
- Ability to work independently, within strict deadline and manage multiple projects with competing priorities.
- Detail oriented, self-motivated, highly organized, with the ability to adapt to rapid changes.
- Excellent written and oral communication skills.
- Working knowledge of Assurance Software Products is a plus.
- Desired office location in Wayne however Virtual consideration may be an option.
- Internal and/or external auditing experience of programs a plus but not required.
- Travel required up to 50%.
We offer very competitive benefits to include a wide range of Medical and Dental Plans substantially paid by the company, company paid Life, STD and LTD, very work life balance centric PTO Plan and a 4% company match 401K Plan.
Apply Now: Email your resume to HR@assurancesoftware.com
Senior Systems Engineer
Location: Audubon, PA
Job Summary:
As a Senior Systems Engineer for Assurance Software, you are responsible for the health and maintenance of over 300 Windows and Linux systems supporting enterprise class software products with a focus on SQL server administration and overall infrastructure security. As a member of this team, you will be responsible for providing the 7x24x365 delivery of operational and technical support services through telephone, email, web, and on site for a variety of enterprise class software environments, as well as assisting the Support Desk in customer satisfaction and retention. This position is also responsible for creating, maintaining, and updating Standard Operating Procedures (SOP) and other documentation as needed for the entire organization.
About You:
To be successful in this role, you will need to,
- Have a high level of knowledge and skills in position-related areas; keep up with current developments and trends in areas of expertise.
- Have strong troubleshooting and problem-solving abilities; able to quickly find solutions to issues and problems.
- Be a proactive self-starter; able to prioritize tasks and ensure that work is completed efficiently and on time.
- Work well independently or as part of a team; actively participate as a member of a team to move the team toward the completion of goals.
- Originate action to improve existing conditions and processes; use appropriate methods to identify opportunities, implement solutions, and measure impact.
- Communicate effectively and present to all levels of personnel including leadership, support, development, product management, sales and customers.
- Have sound judgement and decision-making skills; able to make solid decisions with limited direction.
Responsibilities/Key Tasks:
- Provide timely and quality response to all customer issues; resolving issues within documented Service Level Agreements (SLA).
- Monitor existing systems to ensure high availability, reporting and remediating issues in a timely manner.
- Troubleshoot server operational issues, installation issues, and technical issues as reported by both internal and external customers.
- Escalate unresolved issues as documented in processes and procedures, maintain ownership of issues through resolution and provide updates to management on critical issues.
- Manage capacity planning, report technical performance metrics, and implementation of operational standards and best practices to meet required service levels.
- Design and implement security systems and redundant backups to maintain data integrity.
- Preserve the confidentiality and security of all customer data.
- Adhere to established ITIL service management processes for Problem, Incident andChange management.
- Develop and continuously refine documented technical strategies to provide a scalable and manageable environment for future growth.
- Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.
- Design / Develop PowerShell Scripts for Automation of Operational Process, where appropriate.
- Proactively manage assigned projects and obtain resources as needed to meet business objectives and ensure projects are completed on time and within budget.
- Participate in a rotational on-call schedule to support 7x24 operations.
Requirements/Qualifications:
- Bachelor's degree or equivalent work experience.
- 5+ years of systems engineering experience in a corporate or enterprise environment.
- Demonstrated ability to implement and maintain complex Windows systems and integrate multiple applications.
- Experience with Active Directory, DNS, GPO, DHCP and other directory service technologies.
- Experience with Single Sign-On (SSO) technologies required; SAML and Ping preferred.
- Experience capacity planning, performance monitoring and maintenance planning to ensure high availability.
- Experience with network monitoring and application performance monitoring tools. Dynatrace and SolarWinds experience preferred.
- Demonstrated experience with Microsoft SQL Server 2012 or higher; SQL Server Reporting Services, SQL Server mirroring, SSRS Packages and SQL Server performance troubleshooting.
- Intermediate experience using PowerShell to automate routine tasks.
- Knowledge of technologies and protocols including TCP/IP, DNS, SMTP, HTTP, HTTPS, SFTP, SNMP, IIS, .Net and HTML.
- Experience with security protocols and monitoring such as Firewalls, WAF, and SIEMs.
- Knowledge of security technologies and standards including system lockdown procedures disk encryption, server hardening and SSL.
- Knowledge of virtualization technologies including VMWare ESX Servers and vSphere.
- Experience in high availability \ disaster recovery design.
- Experience with replication technologies such as DoubleTake \ Carbonite.
- Experience with Windows failover Clustering, Storage Area Networks, and Key Management Systems.
- Experience configuring and supporting N-tier software applications.
- Experience with project management and proven ability to track multiple deliverables.
- Experience with Service Management including ITIL certification.
- Working Knowledge of Office 365 and Azure a plus.
- Certifications from Microsoft, Cisco, VMWare or other relevant technologies a plus.
Other:
- Assurance Software offers a high growth environment with excellent compensation and eligibility for our health/dental insurance, educational assistance, and more.
- Assurance Software is an equal opportunity employer. Minority/Female/Disability/VeteranAbility to meet the physical demands of this position.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Employment is contingent upon successful completion of the background investigation and pre-employment drug screen
We offer very competitive benefits to include a wide range of Medical and Dental Plans substantially paid by the company, company paid Life, STD and LTD, very work life balance centric PTO Plan and a 4% company match 401K Plan.
Apply Now: Email your resume to HR@assurancesoftware.com
Customer Success Manager
Location: Audubon, PA
At Assurance, we provide business continuity software and services which enable our customers to plan and respond to a range of potential business disruptions. We are the global leader in our industry and our award-winning business continuity solutions are trusted by more organizations worldwide than any other. We are expanding and looking for a Senior Customer Success Manager to join us.
Position Description:
The Customer Success Manager will be responsible for driving the customer’s adoption of the Assurance software and services and the satisfaction throughout the customer’s lifecycle. You will own a portfolio of customers and lead all post-sales engagement with those accounts, so that they can receive the full value of our software and services. This means helping onboarding clients, improving how they use our solutions to support their business continuity program, retaining and expanding their business, and overall building a great relationship with them. Internally, the customer success manager will be an advocate for their accounts and work across the company to ensure that their customers receive the best experience.
Job Responsibilities:
- Serve as the lead point of contact for all post-sale customer matters within your assigned accounts
- Advise customers on best practices, business process enhancements, and service offerings that could increase the success of their business continuity program
- Understand client requirements in context of product functionality and work with the product, professional service, and support teams to ensure they are being delivered
- Identify key customer stakeholders and develop strategies to build trusted advisor relationships with them
- Maintain a regular cadence of interaction with assigned accounts to proactively identify potential issues and additional revenue opportunities
- Sustain a sense of urgency across the organization to solve customer issues
- Provide regular reporting to key internal stakeholders on the health or your accounts
- Retention of customers in your stated territory
- Customer Satisfaction, as measured by NPS (Net Promoter Score)
- Customer achievement of their Business Continuity program objectives
- Growth of software and service revenue within your accounts
What We are Looking For:
- 3-5 years in customer success, account management or similar client facing role
- Strong sense of ownership and accountability, with a track record of delivering superior results
- Proven skill with balancing multiple account management projects at a time, while maintaining strong attention to detail
- Curiosity and drive to master the product and industry knowledge needed to be a trusted advisor to your customers
- “Agile" mindset: able to deal with ambiguity, fluid priorities and evolving customer needs
- Ability to communicate, present to, and influence key stakeholders at all levels of a customer’s organization
- Excellent listening, negotiation, and written communication abilities
- Inherent sense of urgency and a bias for action
- Bachelor's degree, preferably in business or related field
- Business Continuity Industry knowledge a plus
- Experience with Salesforce and ServiceNow are a plus
Work Environment: This position is located at ASI headquarters in Audubon, Pennsylvania. Travel required up to 20%.
We offer very competitive benefits to include a wide range of Medical and Dental Plans substantially paid by the company, company paid Life, STD and LTD, very work life balance centric PTO Plan and a 4% company match 401K Plan.
Apply Now: Email your resume to HR@assurancesoftware.com
Account Executive
Location: Audubon, PA
Job Summary:
The Enterprise Account Executive is a key role at Assurance Software selling our award-winning Business Continuity Management Software, Emergency Notification Services and Software Professional Services. The candidate is responsible for executing regional sales and business development strategies across North America. The candidate will play a pure hunter role by unearthing and closing new business with targeted prospective customers. The candidate will develop revenue-producing relationships with decision-making CXO level executives as well as drive the sales cycle of all sales opportunities from initial prospect communication through contract execution.
About You:
- You are a sales professional that has a strong work ethic, high aptitude for learning and who is seeking a position for growth and expansion of responsibility.
- Self-starter with a reputation for being an effective change agent.
- You must have the proven ability to listen, extrapolate information, and leverage resources to effectively provide solutions to customer.
- You are a hardworking, competitive type that is driven to succeed.
Responsibilities:
- Grow Assurance Software revenue by closing net new logos within the Software suite of products.
- Achieve monthly, quarterly and annual sales targets established by the VP, Sales.
- Direct responsibility and management of lead generation strategies, prospecting plan execution, contact, qualification and development for gaining viable new accounts.
- Responsible for the development, execution, and delivery of quality solution focused client presentations at a “C” level.
- Manage the communication and internal coordination of Assurance Software sales support infrastructure to insure customer education and satisfaction.
- Accurate and timely forecasting is an essential part of the account executive’s role.
- Manage the end-to-end sales process for all opportunities including initial client communication, on-site presentations, RFP/RFI responses, multi-day client workshops, negotiation and deal signing.
- Support the team’s market research and competitive positioning analysis in partnership with presales, marketing and product development.
Job Requirements:
- College Degree preferred but will consider applicants with equivalent work-related experience with a minimum educational requirement of a H.S. Diploma or GED equivalent.
- Previous proven expertise in managed services, Business Continuity, Emergency Notification, high availability solutions, consulting and/or software solution sales.
- Strong hunter profile with a proven track record of success selling enterprise level SaaS/ software and services.
- Minimum of 4 years of successful sales experience within a large, strategic account environment.
- An extraordinary drive to pursue opportunities both within the target client as well as to marshal the necessary resources within Assurance Software to ensure strong solution creation and implementation of the strategy once accepted.
- The ability to present to a large audience of C level decision makers persuasively and with ease is mandatory.
- Prior experience in relationship building with industry executives at trade shows, conferences, industry events and professional association meetings.
- Exceptional ability to motivate and influence key contacts and decision makers.
- Proven talent for making effective initial calls to target companies and the ability to develop relationships from a cold call or networking activity.
Work Environment:
This position is located at ASI headquarters in Wayne, Pennsylvania. While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to talk and hear. While performing the duties of this job, the employee regularly works in an office setting in front of a computer 80% of the time.
Apply Now: Email your resume to HR@assurancesoftware.com
Apply Now: Email your resume to HR@assurancesoftware.com
Product Manager
Location: Audubon, PA
Job Summary:
As a Product Manager for Assurance Software, you are responsible for defining how your piece of the Assurance portfolio will meet the needs of customers and prospects as they implement Business Continuity Planning to successfully manage the business impact of adverse events. You will build solutions based on your industry experience and your contact with customers and prospects.
About You:
We are looking for someone who possesses a unique blend of business and technical savvy, a big-picture vision, and the drive to make that vision a reality. You must enjoy spending time in the market to understand customer challenges and find innovative solutions for the broader market. As a Product Manager, you are expected to be a thought leader for the solutions you develop, both internally at ASI and externally.
To be successful in this role, formal training and knowledge of product management and/or business continuity planning is highly desired.
You must be able to communicate with all areas of the company. You will work with the software development team, using an agile software development framework, to create user stories and deliver software functionality. You will work with marketing communications to define the go-to-market strategy, helping them understand the product positioning, key benefits, and target customers. You will also serve as the internal and external evangelist for your product offering, working with the sales channel and key customers.
- You are a hardworking, competitive type that is driven to succeed.
- Self-starter with a reputation for being an effective change agent.
- You enjoy being a thought-leader, working with customers and industry leaders.
Responsibilities/Key Tasks:
- Specify market requirements for current and future products by conducting market research supported by on-going visits to customers and non-customers.
- Prepare and present business cases for developing new solutions.
- Work with the software development team to create and manage user stories through the software life-cycle.
- Track and maintain performance metrics for new product and service launches.
- Work with Product Marketing to maintain and provide content for product related collateral and sales tools.
- Participate in various Sales Support activities, including: product and services training, seminars and documentation, and pre- and post-sales customer visit.
- Develop and maintain channel, delivery, and partner relationships.
- Support RFP responses as needed.
Requirements/Qualifications:
- Prior experience in software product management or experience in developing business continuity plans.
- Strategic thinker who blends technology and business strategy to develop a compelling vision for the solutions and services.
- Bachelor’s degree (preference in Computer Science/Engineering or Business).
- Familiarity with Pragmatic Marketing framework.
- Excellent coordination skills including the ability to effectively partner across functional teams with the goal of developing a common point of view.
- Strong communication and presentation skills.
- Strong analytical skills, specific to market place, operational process and finance.
- Ability to travel – up to 20% of the time.
Other:
- Assurance Software offers a high growth environment with excellent compensation and eligibility for our health/dental insurance, educational assistance, and more.
- Assurance Software is an equal opportunity employer. Minority/Female/Disability/Veteran.
- Ability to meet the physical demands of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Employment is contingent upon successful completion of the background investigation and pre-employment drug screen.
We offer very competitive benefits to include a wide range of Medical and Dental Plans, company paid Life, STD and LTD and a 4% company match 401K Plan.
Apply Now: Email your resume to HR@assurancesoftware.com
Creative Writer (Contract Position)
Location: Audubon, PA
Who we are:
Assurance Software is a leading provider of software and services that help businesses stay up & running and minimize disruptions when disaster strikes. Our comprehensive business continuity management software goes beyond basic compliance, breaking down barriers to communication and collaboration. With Assurance, businesses can increase efficiencies, mitigate risk, manage recovery, and safeguard their employees, customers, environments, shareholders and brands.
About You:
We seek an individual with experience in creative writing in support of business-to-business (B2B) marketing programs. The Creative Writer will report to the Vice President of Marketing and work closely with other marketing team members, providing content for the website and in support of marketing campaigns. This is a hands-on job that requires the attitude and ability to get things done.
The Creative Writer will be a key contributor to a high-performing, collaborative marketing team, working with a commitment to achieving “excellence through teamwork”. This contract position offers a unique opportunity to grow and share in a powerful sense of contribution and accomplishment.
Responsibilities:
- Research and draft a steady-stream of blog posts, averaging 1-2 per week
- Work with subject matter experts to Draft industry-specific whitepapers
- Work with subject matter experts to co-interview customers and draft case studies
- Assist with other creative writing projects such as advertising copy as needed
Requirements:
This is a self-starter role for an experienced creative writer with a demonstrated track record of achievement, proven ability to collaborate with team members, learn quickly, and manage multiple projects simultaneously. Key requirements include:
- Experience writing engaging, persuasive, and concise marketing copy for a B2B organization (3 year minimum)
- Familiarity with Business Continuity concepts and topics (preferred)
- Experience writing marketing copy for a software or technology company (preferred)
- Experience writing compelling blog posts
- Experience writing industry-specific whitepapers
- Experience interviewing customers and writing compelling case studies
- Ability to write with personality while reinforcing brand and using consistent voice and tone
- Exceptional interpersonal and communication skills
- Ability to work independently as well as part of a team
- Familiar with digital marketing and SEO concepts (preferred)
- Experience with HubSpot or similar marketing automation and content management system
- Takes a collaborative approach to all projects with a team-player attitude
- Ability to multi-task and prioritize to meet deadlines
- Honesty and integrity in all job responsibilities
- Bachelor’s degree in communication or related field (preferred)
Hourly Rate:
- $18 - $25 / hour, depending on experience
Apply Now: Email your resume to HR@assurancesoftware.com
Senior UX Designer
Location: Audubon, PA
Job Summary:
Assurance Software is looking for an exceptional Senior UX Designer to join our team and help drive continuous product innovation, customer satisfaction, and business success in a highly collaborative, agile development environment. Our ideal candidate has experience aligning business strategy with a range of User Centered Design, Design Thinking, and Information Visualization frameworks to solve business and customer challenges. As a Senior UX Designer, you will be involved in all aspects of user experience including user research, business and user needs analysis, high & low fidelity prototyping, usability testing, and monitoring usage & adoption success.If you love & breathe design, thrive on agile collaboration and engagement with users, and have a desire to create products and services that will change the world, let’s talk!
When applying for this position, please include a link to your online portfolio that showcases interaction designs, sitemaps, task flows, wireframes, user research, etc.
Responsibilities:
- Lead all aspects of user-centered design including information architecture, task analysis, user flows, navigation, interaction design, and interactive prototypes.
- Leverage user research insights and business strategy requirements to create innovative interactive web & mobile application concepts and drive them to completion.
- Participate in various user research activities, including but not limited to contextual inquiry and usability testing, both in-person and remote (moderated and unmoderated).
- Collaborate with the product management team, user experience researchers, visual designers, and developers to ensure user-centered perspective throughout the entire agile development cycle.
- Advocate user focus across the organization and communicate the value and principles of user experience design to members of various product teams.
- Preferred Requirements:
- Sharp focus on user needs and passion for creating usable, engaging, emotional, innovative, and elegant user experience designs within a highly collaborative, agile development environment.
- Fearless about solving business and user challenges across online and offline channels in close collaboration with cross-functional teams.
- Experience with all user-centered design methods, including user research, personas, mental models, journey maps, information architecture, site maps, task flows, wireframes, rapid prototyping, heuristic evaluation, and usability testing.
- Understanding of modern visual design principles, including composition, layout hierarchy, typography, and color as well as current web & mobile technologies.
- Ability to solve complex problems, drive projects from concept to conclusion, and demonstrate a results-oriented working style.
- Written and verbal communication skills & ability to effectively articulate and gain cross-functional buy-in.
- Cross-browser development experience targeting popular Internet browser technologies including Internet Explorer, Mozilla Firefox, Apple Safari and Google Chrome.
- Experience with visualization techniques using prototyping tools, pattern libraries, and styleguides.
- Sound business acumen, strategic problem solver.
Required Experience:
- A professional portfolio with examples of web & mobile software application design.
- Proficiency with contemporary Design tools (Sketch, Adobe, Axure, Marvel, InVision).
- At least 5 years of professional experience as a User Experience Designer or Interaction Designer.
- Solid knowledge of user-centered design principles and best practices, attention to detail, and superior workmanship standards.
- Bachelor’s degree in user experience design, human factors, information architecture, psychology, industrial design, or related field.
We offer very competitive benefits to include a wide range of Medical and Dental Plans, company paid Life, STD and LTD and a 4% company match 401K Plan.
Apply Now: Email your resume to HR@assurancesoftware.com
