Career Opportunities
Do you want to make a difference in one of the world's leading business continuity software companies? Apply now to join the Assurance team.
Current openings
Business Development Representative
Location: Atlanta, GA or Audubon, PA
Assurance Software helps organizations prepare for risks to their operations that include cyber-attacks, natural disasters and supply chain breakdowns.
Private equity owned and profitable, Assurance Software is growing quickly and growing efficiently. Our team sells leading edge SaaS and Advisory Services solutions to Chief Risk Officers, IT and Business Continuity leaders of global organizations above $100M in revenues. With teams in the Philadelphia, PA area (Audubon) and Oxfordshire, England, we ensure our customers confidently protect their employees, reputations and revenues.
Job Summary:
The mission for the Business Development Representative (BDR) is to generate and qualify new business opportunities for our senior sales team. Successful candidates must demonstrate curiosity, passion, drive, and an ability to be coached. Partnering with our Marketing team and Account Executives, the BDR is responsible for initiating the prospecting process, qualifying leads, and building the pipeline for ClearView/Assurance/Avalution software's products and consulting services. Being “first point of contact” with prospective customers, engaging them over the phone and email with the goal of managing and nurturing those leads, ultimately developing them into sales opportunities for the sales team.
Responsibilities/Key Tasks:
- Prospect and qualify potential B2B customers, using pre-defined criteria by leveraging various sales and lead generation tools
- Consistently meet or exceed daily outbound and inbound activity KPIs
- Proactively stay on top of prospect vertical market and company trends
- Develop an educated, researched point of view prior to prospecting,
- Continuously learn the industry in which Assurance operates in order to demonstrate relevant subject matter expertise to your prospective customers,
- Following an account-based approach in order to identify all decision-makers and key influencers within prospects’ organizations,
- Systematically prospect into leads via email, social media (e.g., LinkedIn) and phone,
- Collaborate with your team and manager to overcome objections and improve in each aspect of your role (e.g., discovery, time management),
- Initiate the sales cycle by gaining commitments from prospects to discover/demo ClearView Software,
- Prioritize and organize your day using Salesforce, SalesLoft, SalesNavigator and Microsoft Office,
- Develop skills necessary for promotion into other roles in the organization
Requirements:
- Attention to detail - Does not let important details slip through the cracks or derail a project.
- Excellent communication skills - Speaks and writes clearly and articulately without being overly verbose or talkative. Maintains this standard in all forms of written communication, including email.
- Listening skills - Lets others speak and seeks to understand their viewpoints.
- Persistence - Demonstrates tenacity and willingness to go the distance to get something done.
- Persuasion - Able to convince others to pursue a course of action.
- Proactivity - Acts without being told what to do. Brings new ideas to the company.
- Proven - work experience as a Business Development Representative, Strategic Account Executive or similar role
- Hands-on experience - with confident and effective marketing cold calls and other sales techniques
- Ability to deliver - engaging presentations
- Understanding of sales - performance metrics and a track record of achieving sales quotas
- Experience - with CRM software (e.g. Salesforce, SalesLoft, SalesNavigator, ZoomInfo, etc.)
- Hunter mentality - that seeks out opportunities
- Confident and driven - Team player
- Excellent - communication and negotiations skills
- Highly collaborative personality
Qualifications:
- You have 2+ years of sales experience calling into C-Suite Decision makers, preferably in SaaS or consulting industries,
- You want to be a member of a high-performing Sales team,
- You can take a disciplined approach to setting up your day and managing your time,
- You are goal driven and proactively set a high standard of achievement for yourself,
- You desire feedback to improve your selling skills,
- You’re familiar with cold calling, LinkedIn SalesNavigator, SalesLoft, Salesforce.com (or similar tools).
Work Environment: This position is located at ASI headquarters in Audubon, Pennsylvania. Minimal travel required on an as-needed basis.
We offer very competitive benefits to include a wide range of Medical and Dental Plans substantially paid by the company, company paid Life, STD and LTD, very work life balance centric PTO Plan and a 4% company match 401K Plan.
Assurance Software is an established and growing company with opportunity for advancement and upward mobility. We offer great Vacation/PTO benefits and other nice perks. We highly value and respect our Team Members.
Apply Now: Email your resume to HR@assurancesoftware.com
Sr. Full Stack Developer
Location: Audubon, PA
Assurance Software, Inc. is looking for a passionate full stack senior developer to join our dev team based in Cleveland, Ohio or Audubon, PA (remote work is possible). This is an opportunity to work with a small, experienced team and shape a market-leading SaaS application for a new generation of customers. You’ll work on our Catalyst product – an industry leading Business Continuity/Disaster Recovery management tool that’s used by companies as large as the Fortune 10, and as small as local municipalities. If you enjoy the challenge of always improving and learning, this is a place where you can have a huge impact.
Qualifications:
- 5+ years’ experience building applications at scale with Ruby on Rails or another object-oriented language (Python, Django, etc.)
- Plenty of experience with the usual suspects (MySQL, Redis, RSpec, Git, Linux, etc.)
- Experience designing and building systems, features, and applications
Expectations:
- This job demands fast, but carefully thought-out results
- Successful hires share two traits: confident AND humble
- Structured, organized, and efficient work expected; aligned to our agile development process
- Self-motivated and self-managing
- This job requires a factual, direct, and authoritative style of communication
- Decision-making, though swift, is very calculated and singular with some focus on collaboration
Pluses:
- Docker (or another container technology) experience
- Experience with multiple languages (or lots of experience with Ruby on Rails)
A Little About Us:
We take pride and ownership in our work. Our teams work with product management to decide what to work on next with the goal of maximizing value delivered to our customers and end users. We put a high emphasis on innovation, giving all team members multiple chances throughout the year to work on special projects that could have a positive impact on our products, teams, processes, and tools. We encourage professional growth on our teams. You will not be held back from achieving your goals! We expect all our employees to step up to the plate, be proactive, identify “gotchas” early in the process, be committed yet flexible, and to be team players. We spend a lot of time together. We work hard, and we have fun at the same time. We’re excited to add a new member to our team – will it be you?
We offer very competitive benefits to include a wide range of Medical and Dental Plans substantially paid by the company, company paid Life, STD and LTD, very work life balance centric PTO Plan and a 4% company match 401K Plan.
Assurance Software is an established and growing company with opportunity for advancement and upward mobility. We offer great Vacation/PTO benefits and other nice perks. We highly value and respect our Team Members.
Apply Now: Email your resume to HR@assurancesoftware.com
User Interface Engineer
Location: Audubon, PA
Job Summary:
Working at ASI is an opportunity to be part of a dynamic team that’s changing the way Business Continuity (BC) professionals think about the BC process. We strive to provide cutting edge tools to help keep businesses moving through any type of event or threat that occurs.
To support our growth, ASI is hiring a User Interface Engineer. This position works with the Development and Product teams to design, implement, and test an award-winning Business Resiliency solution. In this role, you will be one of our user interface rock stars, the owner of product “coolness” and the user advocate for our cloud-based Business Continuity Management solution. You will implement pixel perfect designs that balance challenging customer needs with application performance. You will work closely with our UX design team to align product development with target audience needs, brand positioning and revenue goals.
Does this sound like you?
Do you relish being an application specialist? We need you to solve complicated problems and make our front-end fast, elegant, and awesome! You will help invent the future of BC planning.
Are you PASSIONATE about realizing great design through code, and do you have the conviction to stand behind your opinions about the projects you work on? You should know how to be confident and consultative at the same time. You must not be afraid to defend your ideas, be criticized, and even be wrong!
Do you thrive in a professional, agile, software engineering environment? You must take pride in checking in bug free code that has been tested through automation that you write.
Are you a fast learner, effective communicator, great listener, and a team player?
Do you have experience you can leverage to help take our product and team to the next level through simplification of complex solutions, scalability, and innovation?
Do you have the skills, knowledge, and experience to help us?
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Bachelor’s degree in Computer Science or equivalent work experience.
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Experience with User Interface design, usability and accessibility concepts
- Designing, implementing, and maintaining secure code in the user interface tier of the application.
- The ability to hand code HTML 5, CSS 3, JavaScript, JSON and Ajax
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Experience developing with jQuery and jQuery UI libraries
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Experience with popular JavaScript libraries such as AngularJS
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Proven ability to write clean, consistent, W3C/508 compliant code
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Understanding of standard web security protocols and procedures
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Cross browser development experience targeting popular browsers including Internet Explorer,
Firefox, Safari and Chrome
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Tablet and smartphone (browser) development experience (IOS and Android)
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Experience with Microsoft .NET MVC framework
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C# development
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Experience working with a version control system (TFS, GIT, Sub-Version or similar)
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Strong problem-solving abilities and analytical skills
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Must be able to integrate quickly into the team and work independently toward team goals
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Deliver the required functionality in an agreed upon timely manner.
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Undertake complete projects, or step into an ongoing project, and become an immediate
contributor.
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Analyze requirements and deliver realistic estimates for the implementation of related
functionality.
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Experience working in short, agile, iterative development cycles.
Do you have any of these extra qualities?
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At least 3 years of experience delivering customer facing software.
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Hands on experience with C#.
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Web services experience (REST and SOAP)
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Hands on development experience with Microsoft SQL Server and/or NoSQL Database systems.
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Experience with delivering multi-tenant SaaS and/or PaaS solutions.
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Experience with Scrum, Disciplined Agile, or similar lifecycle methodology.
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iOS/Android development with React Native.
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Behavior-driven development (SpecFlow, GUI Automation).
A Little About Us:
We take pride and ownership in our work. Our teams work with product management to decide what to work on next with the goal of maximizing value delivered to our customers and end users. We put a high emphasis on innovation, giving all team members multiple chances throughout the year to work on special projects that could have a positive impact on our products, teams, processes, and tools. We encourage professional growth on our teams. You will not be held back from achieving your goals!
We expect all of our employees to step up to the plate, be proactive, identify “gotchas” early in the process, be committed yet flexible, and to be team players.
We spend a lot of time together. We work hard, and we have fun at the same time. We’re excited to add a new member to our family – will it be you?
Some Fine Print:
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Assurance Software offers a high growth environment with excellent compensation and eligibility for our health/dental insurance, educational assistance, and more.
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Assurance Software is an equal opportunity employer.
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Ability to meet the physical demands of this position: reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Employment is contingent upon successful completion of a background investigation and pre- employment drug screen.
We offer very competitive benefits which include a wide range of Medical and Dental Plans, company paid Life, STD and LTD, a company match 401K Plan, and other electives.
Apply Now: Email your resume to HR@assurancesoftware.com
Sr. Customer Success Manager
Location: Audubon, PA
At Assurance, we provide business continuity software and services which enable our customers to plan and respond to a range of potential business disruptions. We are the global leader in our industry and our award-winning business continuity solutions are trusted by more organizations worldwide than any other. We are expanding and looking for a Senior Customer Success Manager to join us.
Position Description:
The Senior Customer Success Manager will be responsible for driving the customer’s adoption of the Assurance software and services and the satisfaction throughout the customer’s lifecycle. You will own a portfolio of customers and lead all post-sales engagement with those accounts, so that they can receive the full value of our software and services. This means helping onboarding clients, improving how they use our solutions to support their business continuity program, retaining and expanding their business, and overall building a great relationship with them. Internally, the customer success manager will be an advocate for their accounts and work across the company to ensure that their customers receive the best experience.If you are looking for a high-impact role, where problem solving and delivering results are at a premium, this is the job for you.
Job Responsibilities:
- Serve as the lead point of contact for all post-sale customer matters within your assigned accounts
- Advise customers on best practices, business process enhancements, and service offerings that could increase the success of their business continuity program
- Understand client requirements in context of product functionality and work with the product, professional service, and support teams to ensure they are being delivered
- Identify key customer stakeholders and develop strategies to build trusted advisor relationships with them
- Maintain a regular cadence of interaction with assigned accounts to proactively identify potential issues and additional revenue opportunities
- Sustain a sense of urgency across the organization to solve customer issues
- Provide regular reporting to key internal stakeholders on the health or your accounts
- Retention of customers in your stated territory
- Customer Satisfaction, as measured by NPS (Net Promoter Score)
- Customer achievement of their Business Continuity program objectives
- Growth of software and service revenue within your accounts
What We're Looking For:
- 5-7 years in customer success, account management or similar client facing role
- Strong sense of ownership and accountability, with a track record of delivering superior results
- Proven skill with balancing multiple account management projects at a time, while maintaining strong attention to detail
- Curiosity and drive to master the product and industry knowledge needed to be a trusted advisor to your customers
- “Agile" mindset: able to deal with ambiguity, fluid priorities and evolving customer needs
- Ability to communicate, present to, and influence key stakeholders at all levels of a customer’s organization
- Excellent listening, negotiation, and written communication abilities
- Inherent sense of urgency and a bias for action
- Bachelor's degree, preferably in business or related field
- Business Continuity Industry knowledge a plus
- Experience with Salesforce and ServiceNow are a plus
Work Environment: This position is located at ASI headquarters in Audubon, Pennsylvania. Travel required up to 20%.
We offer very competitive benefits to include a wide range of Medical and Dental Plans substantially paid by the company, company paid Life, STD and LTD, very work life balance centric PTO Plan and a 4% company match 401K Plan.
Apply Now: Email your resume to HR@assurancesoftware.com
Client Application Support Analyst
Location: Bicester, Oxfordshire, GB
Job Summary:
The Client Application Support Analyst provides technical application support to Software Customers in a timely and efficient manner. This position answers, records and responds to inbound Customer phone calls and email requests per the SLA’s. The Application Support Analyst continues to update the customer on the progress of their incident or request while maintaining themselves as the primary point of contact to the customer.
Responsibilities:
- Provide first line customer support to Software Customers via phone and email
- Provide Support for internal teams
- Escalate Software Customer issues to other internal teams as appropriate
- Ensure customer communications are documented within the Customer Support Ticketing System and responded to within the SLA timeframe
- Implement Emergency Notification Systems with Customers
- Collaborate on escalated issues with Technology Partners, Commercial Partners, and Internal Teams
- Lead conference calls during the troubleshooting process with customers
- Set customer expectations on what is achievable and what is out of scope
- Escalate unresolved or potential issues to Management while continuing to update the customer on the progress and maintaining themselves as the primary point of contact to the customer
- Contribute content for internal and customer facing knowledgebases
- Participate in departmental process/procedures development
- Manage special projects as required
Job Requirements:
- Absolutely trustworthy with high standards of personal integrity (demonstrated by an unblemished career history, complete lack of criminal convictions etc.), and willing to undergo vetting and/or personality assessments to verify this if necessary.
- Ability to communicate effectively and build rapport with a wide range of stakeholders in person, via email, chat and by telephone.
- Convey a professional and friendly approach while displaying honesty and integrity in all job responsibilities
- Ability to work independently as well as part of a team
- Knowledge of common Internet Browsers and Mobile Devices
- Experience with Customer Support Ticketing Systems (preferred)
- Familiarity with Business Continuity concepts and topics (preferred)
Apply Now: Email your resume to HR@assurancesoftware.com
Product Manager
Location: Audubon, PA
Job Summary:
As a Product Manager for Assurance Software, you are responsible for defining how your piece of the Assurance portfolio will meet the needs of customers and prospects as they implement Business Continuity Planning to successfully manage the business impact of adverse events. You will build solutions based on your industry experience and your contact with customers and prospects.
About You:
We are looking for someone who possesses a unique blend of business and technical savvy, a big-picture vision, and the drive to make that vision a reality. You must enjoy spending time in the market to understand customer challenges and find innovative solutions for the broader market. As a Product Manager, you are expected to be a thought leader for the solutions you develop, both internally at ASI and externally.
To be successful in this role, formal training and knowledge of product management and/or business continuity planning is highly desired.
You must be able to communicate with all areas of the company. You will work with the software development team, using an agile software development framework, to create user stories and deliver software functionality. You will work with marketing communications to define the go-to-market strategy, helping them understand the product positioning, key benefits, and target customers. You will also serve as the internal and external evangelist for your product offering, working with the sales channel and key customers.
- You are a hardworking, competitive type that is driven to succeed.
- Self-starter with a reputation for being an effective change agent.
- You enjoy being a thought-leader, working with customers and industry leaders.
Responsibilities/Key Tasks:
- Specify market requirements for current and future products by conducting market research supported by on-going visits to customers and non-customers.
- Prepare and present business cases for developing new solutions.
- Work with the software development team to create and manage user stories through the software life-cycle.
- Track and maintain performance metrics for new product and service launches.
- Work with Product Marketing to maintain and provide content for product related collateral and sales tools.
- Participate in various Sales Support activities, including: product and services training, seminars and documentation, and pre- and post-sales customer visit.
- Develop and maintain channel, delivery, and partner relationships.
- Support RFP responses as needed.
Requirements/Qualifications:
- Prior experience in software product management or experience in developing business continuity plans.
- Strategic thinker who blends technology and business strategy to develop a compelling vision for the solutions and services.
- Bachelor’s degree (preference in Computer Science/Engineering or Business).
- Familiarity with Pragmatic Marketing framework.
- Excellent coordination skills including the ability to effectively partner across functional teams with the goal of developing a common point of view.
- Strong communication and presentation skills.
- Strong analytical skills, specific to market place, operational process and finance.
- Ability to travel – up to 20% of the time.
Other:
- Assurance Software offers a high growth environment with excellent compensation and eligibility for our health/dental insurance, educational assistance, and more.
- Assurance Software is an equal opportunity employer. Minority/Female/Disability/Veteran.
- Ability to meet the physical demands of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Employment is contingent upon successful completion of the background investigation and pre-employment drug screen.
We offer very competitive benefits to include a wide range of Medical and Dental Plans, company paid Life, STD and LTD and a 4% company match 401K Plan.
Apply Now: Email your resume to HR@assurancesoftware.com
Creative Writer (Contract Position)
Location: Audubon, PA
Who we are:
Assurance Software is a leading provider of software and services that help businesses stay up & running and minimize disruptions when disaster strikes. Our comprehensive business continuity management software goes beyond basic compliance, breaking down barriers to communication and collaboration. With Assurance, businesses can increase efficiencies, mitigate risk, manage recovery, and safeguard their employees, customers, environments, shareholders and brands.
About You:
We seek an individual with experience in creative writing in support of business-to-business (B2B) marketing programs. The Creative Writer will report to the Vice President of Marketing and work closely with other marketing team members, providing content for the website and in support of marketing campaigns. This is a hands-on job that requires the attitude and ability to get things done.
The Creative Writer will be a key contributor to a high-performing, collaborative marketing team, working with a commitment to achieving “excellence through teamwork”. This contract position offers a unique opportunity to grow and share in a powerful sense of contribution and accomplishment.
Responsibilities:
- Research and draft a steady-stream of blog posts, averaging 1-2 per week
- Work with subject matter experts to Draft industry-specific whitepapers
- Work with subject matter experts to co-interview customers and draft case studies
- Assist with other creative writing projects such as advertising copy as needed
Requirements:
This is a self-starter role for an experienced creative writer with a demonstrated track record of achievement, proven ability to collaborate with team members, learn quickly, and manage multiple projects simultaneously. Key requirements include:
- Experience writing engaging, persuasive, and concise marketing copy for a B2B organization (3 year minimum)
- Familiarity with Business Continuity concepts and topics (preferred)
- Experience writing marketing copy for a software or technology company (preferred)
- Experience writing compelling blog posts
- Experience writing industry-specific whitepapers
- Experience interviewing customers and writing compelling case studies
- Ability to write with personality while reinforcing brand and using consistent voice and tone
- Exceptional interpersonal and communication skills
- Ability to work independently as well as part of a team
- Familiar with digital marketing and SEO concepts (preferred)
- Experience with HubSpot or similar marketing automation and content management system
- Takes a collaborative approach to all projects with a team-player attitude
- Ability to multi-task and prioritize to meet deadlines
- Honesty and integrity in all job responsibilities
- Bachelor’s degree in communication or related field (preferred)
Hourly Rate:
- $18 - $25 / hour, depending on experience
Apply Now: Email your resume to HR@assurancesoftware.com
Senior UX Designer
Location: Audubon, PA
Job Summary:
Assurance Software is looking for an exceptional Senior UX Designer to join our team and help drive continuous product innovation, customer satisfaction, and business success in a highly collaborative, agile development environment. Our ideal candidate has experience aligning business strategy with a range of User Centered Design, Design Thinking, and Information Visualization frameworks to solve business and customer challenges. As a Senior UX Designer, you will be involved in all aspects of user experience including user research, business and user needs analysis, high & low fidelity prototyping, usability testing, and monitoring usage & adoption success.If you love & breathe design, thrive on agile collaboration and engagement with users, and have a desire to create products and services that will change the world, let’s talk!
When applying for this position, please include a link to your online portfolio that showcases interaction designs, sitemaps, task flows, wireframes, user research, etc.
Responsibilities:
- Lead all aspects of user-centered design including information architecture, task analysis, user flows, navigation, interaction design, and interactive prototypes.
- Leverage user research insights and business strategy requirements to create innovative interactive web & mobile application concepts and drive them to completion.
- Participate in various user research activities, including but not limited to contextual inquiry and usability testing, both in-person and remote (moderated and unmoderated).
- Collaborate with the product management team, user experience researchers, visual designers, and developers to ensure user-centered perspective throughout the entire agile development cycle.
- Advocate user focus across the organization and communicate the value and principles of user experience design to members of various product teams.
- Preferred Requirements:
- Sharp focus on user needs and passion for creating usable, engaging, emotional, innovative, and elegant user experience designs within a highly collaborative, agile development environment.
- Fearless about solving business and user challenges across online and offline channels in close collaboration with cross-functional teams.
- Experience with all user-centered design methods, including user research, personas, mental models, journey maps, information architecture, site maps, task flows, wireframes, rapid prototyping, heuristic evaluation, and usability testing.
- Understanding of modern visual design principles, including composition, layout hierarchy, typography, and color as well as current web & mobile technologies.
- Ability to solve complex problems, drive projects from concept to conclusion, and demonstrate a results-oriented working style.
- Written and verbal communication skills & ability to effectively articulate and gain cross-functional buy-in.
- Cross-browser development experience targeting popular Internet browser technologies including Internet Explorer, Mozilla Firefox, Apple Safari and Google Chrome.
- Experience with visualization techniques using prototyping tools, pattern libraries, and styleguides.
- Sound business acumen, strategic problem solver.
Required Experience:
- A professional portfolio with examples of web & mobile software application design.
- Proficiency with contemporary Design tools (Sketch, Adobe, Axure, Marvel, InVision).
- At least 5 years of professional experience as a User Experience Designer or Interaction Designer.
- Solid knowledge of user-centered design principles and best practices, attention to detail, and superior workmanship standards.
- Bachelor’s degree in user experience design, human factors, information architecture, psychology, industrial design, or related field.
We offer very competitive benefits to include a wide range of Medical and Dental Plans, company paid Life, STD and LTD and a 4% company match 401K Plan.
Apply Now: Email your resume to HR@assurancesoftware.com
