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Crisis Management

Mobilize Rapid Response & Recovery

Protect employees and minimize impacts during disruptions with dependable solutions for monitoring, alerting, and enabling response and recovery tasks.

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Benefits for You

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Signal Multiple Channels

Maximize emergency notification coverage and success using simultaneous multiple channels including text, voice messages, email and social media

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Predefine Event Scenarios

Rapidly sequence response and recovery tasks using predefined event scenarios

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Validate RTOs

Validate RTOs based on exercises and historical events

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Identify Critical Assets

Quickly and easily identify all related applications, processes, plans, hardware, people, locations and vendors during a disruptive event

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Utilize Geo-Based Alerts

Notify all individuals affected by a regional disruption using situational awareness maps

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Track After-Actions

Continuously improve your recoverability by tracking after-actions tied to exercises and events

Key Capabilities

Plans in Assurance help you:

  • Use a template-driven approach providing a balance of standardization and flexibility
  • Use a best-in-class editor making it easy for plan editors and approvers to read plans, add comments and adjust information during review
  • Build playbooks and call lists with exercise and activation as the focus. using a familiar, spreadsheet-like editor
  • Provide flexible workflows for approvals, with due dates and reminders to ensure adequate engagement
  • Identify single points of failure through reports, dashboards and analytics
  • Create, manage and test readiness with integrated emergency notifications

Playbooks in Assurance help you:

  • Create asset-specific actionable, time-bound tasks critical to recovery
  • Build plans with an action-oriented focus, intended to support exercise and incident performance
  • Foster an exercise-embracing culture necessary to achieve proof of recoverability

Exercises in Assurance help you:

  • Exercise for likely impacts and disruption types using actionable and time-bound tasks
  • Measure enterprise recovery capability across your critical asset base by determining actual time to recovery
  • Create a preparedness baseline for recording actual recoverability capability
  • Support incident, recovery employee teams in building recovery muscle memory

Events in Assurance help you:

  • Manage incidents, reviewing and managing impacted applications, hardware, locations, vendors, people and processes
  • Visually inspect the upstream / downstream impact on related processes, applications, vendors, locations and hardware based on the primary cause of the event
  • Use the Command Center to view overall recovery in a timeline format and focus in on areas requiring attention

When a risk is realized, you can manage events by activating a Plan or Plans, selecting impacted objects (i.e. Facility, Application, Supplier) and reviewing what related parts of the business are also impacted.

Dependency mapping helps you:

  • Understand visually the logic and flow of actual recovery in the planning, exercise and incident contexts
  • Identify all critical downstream processes, applications and other assets that may be impacted by a single point of failure

Leverage software to understand the relationships among your Locations, Suppliers, Processes, Applications, Hardware, Employees and other resources.  By reviewing the Dependency Map, you can easily identify the impact of a disruption on your business.

Situational Awareness helps you:

  • Track severe weather watches warnings, advisories and hazards
  • Evaluate precipitation forecasts and excessive rainfall outlooks
  • Assess fire hazard outlooks and active fire perimeters
  • Take action – evaluate the need to activate a plan, anticipate supply line disruptions, assess conditions for employee safety, plan for other disruptions
  • Visualize the threat landscape using an extensible model for KML feeds including static corporate locations as well as dynamic KML data from third parties

Review potential threats to your critical assets.  The Situational Awareness module allows you to see real-time feeds of threat information such as Weather, Fire, Earthquake with an overlay of your critical business assets.

Integrated Notifications helps you:

  • Use a familiar interface for conducting all risk assessment, continuity planning, and response & recovery activities
  • Use autonomous call lists, which can be incorporated into multiple continuity plans and deployed for various incident and crisis needs
  • Execute flexible and configurable notifications based on the various structured or ad hoc communications needs of the situation
  • Track real-time recipient status with message logging for tracing delivery and replies

Integrating your Emergency and Mass Notification system with your Business Continuity Planning System allows you to exercise and activate plans from one UI. This capability also allows you to monitor response and recovery activities side by side with real-time response to emergency notifications.

IT Ticket Alerting helps you:

  • Text IT response teams when a critical ticket is logged, through a real-time link to ServiceNow
  • Enable recipients to acknowledge and signal work has begun on open issues.

Stay connected with application and systems teams enabling recovery on the ground to clock start and monitor progress.

Desktop Alerting helps you:

  • Provide yet another modality for delivering an alert quietly and visually to desktops, when life-threatening situations arise.

Notify people on their desktop screens when an urgent threat needs their attention.  This helps you get the word out to an entire location when there is an Active Shooter or other life-threatening situation.

Insights in Assurance helps you achieve detailed and summary visibility into program, system and data health using analytics and dashboards:

  • Program health analytics and dashboards include plan, exercise and approval history, process information, RTO gap analysis, critical application analysis, application dependency gap analysis, availability risk assessment scores, security risk assessment scores and exercise history for critical staff
  • System health analytics and dashboards include impact assessment templates and their actual use; plan templates and their actual use; customer fields and their usage; and user access and history
  • Data health analytics and dashboards include employee antiquity, duplicate records and relational health.

Provide executive level visibility into your program based upon key risk indicators. The analytics dashboards in Assurance Insights focus three areas:  Data Health, System Health and Program Health based with key risk indicators highlighted in each of the areas. across the organization.

Customer Success

The plan and communications are available 7x24 regardless of the nature of the cyber security incident. Even though our system may be compromised we can use Assurance to do our planning and response exercises.

Jay Martin, AVP IS Security, Donegal Insurance

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COMPLIMENTARY RESOURCES

Whitepaper  Breaking Down Business Continuity Barriers with Incident Management
Recorded Demo  Assurance Mobile Enabled Response and Recovery Demo
Whitepaper  Best Practices for Utilizing an Emergency Notification System
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