It’s 2:30 AM and you’re dealing with a crisis. You’ve got a critical question about your incident management system and need an immediate answer. Can you get your BC software vendor on the phone? Can you have a live conversation with an expert? With Assurance Software, the answers to these questions are simple, “Yes” and “Yes”.
Assurance Software operates the only Help Desk Institute (HDI) customer support center in the BC industry. What does this mean for you as an Assurance Software customer?
The Assurance Software customer support group is one of the best I’ve ever worked with. The front-line staff is patient and courteous, and always very responsive. On the rare occasion that my issue is not resolved by the first analyst, I always receive a follow up call from the appropriate analyst in a timely manner. And if there is any follow up required beyond the initial discussion, that follow-up is always timely and appropriate. The quality of the support provided by the Assurance Software Support team is powerful evidence of their dedication to serve us as a partner with a vested commitment to our success.
Doug Sawyer, Enterprise Disaster Recovery Team Lead, Kroger Company