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HDI Certified Support Center

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We’ve Got Your Back

It’s 2:30 AM and you’re dealing with a crisis.  You’ve got a critical question about your incident management system and need an immediate answer.  Can you get your BC software vendor on the phone?  Can you have a live conversation with an expert?  With Assurance Software, the answers to these questions are simple, “Yes” and “Yes”. 

 

HDI-certified Support Center

Assurance Software operates the only Help Desk Institute (HDI) customer support center in the BC industry.  What does this mean for you as an Assurance Software customer?

  • 24x7x365 access to Live Support
  • 8 Years average BC tenure for our Customer Support representatives
  • Three-quarters of our Customer Support representatives hold the ABCP (Associate Business Continuity Professional) certification
  • Ranked in the Top 10% for customer satisfaction among HDI Certified customer support centers
Business Continuity Support

Customer Survey

As a result of our commitment to service excellence, we are very proud of the feedback we receive. As a customer, you always have a go-to partner for business continuity.  We have your back 24 x7 x 365.

Initial Response Time

SurveyDashBoard

98% Very Satisfied / Satisfied

Technical Competency

SurveyDashBoard

98% Very Satisfied / Satisfied

Courteous & Respectful

SurveyDashBoard

99% Very Satisfied / Satisfied

Overall Service Experience

SurveyDashBoard

99% Very Satisfied / Satisfied

Customer Success

The Assurance Software customer support group is one of the best I’ve ever worked with. The front-line staff is patient and courteous, and always very responsive. On the rare occasion that my issue is not resolved by the first analyst, I always receive a follow up call from the appropriate analyst in a timely manner. And if there is any follow up required beyond the initial discussion, that follow-up is always timely and appropriate. The quality of the support provided by the Assurance Software Support team is powerful evidence of their dedication to serve us as a partner with a vested commitment to our success.

Doug Sawyer, Enterprise Disaster Recovery Team Lead, Kroger Company

Testimonial-Kroger
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