Recently we covered the benefits and reasons why metrics are so vital to a successful business continuity management program (BCMP). They deliver a way to quantify your BCMP and determine its capability to see you through a minor disruption or major disaster. Key performance indictors (KPIs) also reveal precise, at-a-glance insight as to which areas of your plan may need improvement.

But what exactly should your enterprise be measuring in order to glean accurate information and reap KPIs’ full potential? How can you determine if the time and financial efforts are generating the desired results? Let’s take a look with a little help from comprehensive and organized interpretation:

14 Metrics Your BCMP Can’t Do Without

  1. Project Development and Management
    Example KPIs:
    • Program management process in place
    • Qualified program team to manage the program
    • Policies and procedures approved
  2. Risk Analysis and Management
    Example KPIs:
    • Risk assessment process
    • Provide number of risks revealed and mitigated
    • Periodic risk analyses conducted
    • Risk treatment process established
  3. Business Impact Analysis (BIA)
    Example KPIs:
    • Identify key relationships and dependencies with internal and external organizations
    • Determine financial implications of disruptive incident
    • Identify recovery time objectives (RTOs) and recovery point objectives (RPOs) for critical functions
    • Determine the number of business processes that are threatened by a potential disruption
    • Know the difference between your target and current recovery time
  4. Continuity Strategies Development
    Example KPIs:
    • List and define prospective strategies
    • Process to map BIA-based recovery issues to strategies
    • Process to determine effectiveness of listed strategies
  5. Business Continuity Plans (BCPs) Development and Implementation
    Example KPIs:
    • Processes in place for developing BCPs
    • Link between incident response plans, strategies, BIAs, etc.
    • Defined operating procedures for BCPs

  6. Emergency Response
    Example KPIs:
    • Incident response and management plan
    • Link between incident response plan and business continuity plan (BCP)
    • Incident response teams trained in response activities
  7. Crisis Communications
    Example KPIs:
    • Detailed contact information of critical internal and external contacts
    • Process for rapid communication with employees, vendors, and stakeholders
    • Policies and procedures for dealing with media and customers
  8. Awareness and Training Programs
    Example KPIs:
    • Awareness and training programs in place
    • Schedule for sharing program information
    • Training schedule in place for BC and related actions
  9. Program Exercises
    Example KPIs:
    • Exercise program in place with exercise schedule
    • Post-exercise assessment and recommendations
    • Test exercises against RTOs and RPOs
  10. BCPs Maintenance
    Example KPIs:
    • Schedules for updating data and documents
    • Plan reviews
    • Third-party reviews
    • Review BCM best practices
    • Compliance reviews
  11. Coordination with Public Authorities
    Example KPIs:
    • Contact list with key representative from major public responder
    • Schedule of meetings with first responders
    • Schedule of regular BC, disaster recovery (DR) and emergency plan reviews
  12. Data Recovery
    Example KPIs:
    • Regular, frequent backups of data
    • Identify acceptable amount of time needed to recover data
  13. Server Recovery
    Example KPIs:
    • Determine amount of time required to restart and reboot file servers after outage
    • Identify acceptable number of errors or false starts
  14. Activation of Alternative Work Site
    Example KPIs:
    • Determine time needed to confirm approval for activating alternative site
    • Identify time required to restart critical systems at alternative site
    • Determine timeframe for relocating staff to alternative

Give your BCMP every chance at success. Quality KPIs can deliver the insight, transparency, and validity you need to monitor and improve its potency.

Want to remain resilient and learn more about the benefits of BCMP KPIs? Contact an Assurance certified business continuity professional today. We will be happy to talk with you: 800-478-7645.

For more great industry info, check out our free tip sheet:

Free Tip Sheet: Demystifying Data in Business Continuity Management

 

Topics: Business Continuity

Angie Longacre

Written by Angie Longacre

As a writer for Assurance Software, Angie devotes her craft to promoting business continuity and disaster recovery awareness, and trumpeting Assurance Software’s invaluable benefits for both. When she’s not commanding the keyboard, you can find her outside for a run, searching for her next antique treasure, or lost in a good book.

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